I liked the new experience on 23andMe (TNE) over the TOE (the old experience) but now they have changed it again. What shall I say? I think they attempted to make it clearer but instead I’m overwhelmed, can’t find the things I’m looking for (where is the tool to compare 5 matches - the old FI:A), where is the link to download the relatives.csv file and why god damn didn’t you instead work on your absolute pathetic slow website? It doesn’t even populate the “Relatives and Friends” under “Tools” and then “Share and compare”. It just shows a rotating circle with the word “loading” behind. It’s not my internet connection, I have a 1 Gigabit line, much faster than most companies in the world (advantage of living in the country with the fastest internet connection in the world!). Do they actually listen to customer feedback? Who in the world signed this redesign off? C’mon, you’re a Unicorn company loaded with truckloads of money and you can’t even design a proper user experience? Really? Very disappointed, hopefully one of you has figured out where they hide important features now. Andreas Andreas West Meine Vorfahren / my ancestors (8 generations): http://www.wikitree.com/treewidget/Basso-23/5 <http://www.wikitree.com/treewidget/Basso-23/5> Author of https://www.dnagenealogy.tools <http://dnagenealogy.tools/>

Ok, I’ve managed to find the DNA comparison tool and the link to the relatives file. Both are still under the old menu of “DNA relatives”. What is confusing for me is the new menu point. Even after waiting 5 minutes it hasn’t loaded my “Relatives and Friends” though I only have 697. Andreas Andreas West Meine Vorfahren / my ancestors (8 generations): http://www.wikitree.com/treewidget/Basso-23/5 <http://www.wikitree.com/treewidget/Basso-23/5> Author of https://www.dnagenealogy.tools <http://dnagenealogy.tools/> > On Sep5, 2017, at 00:07, Andreas West <[email protected]> wrote: > > I liked the new experience on 23andMe (TNE) over the TOE (the old experience) but now they have changed it again. What shall I say? I think they attempted to make it clearer but instead I’m overwhelmed, can’t find the things I’m looking for (where is the tool to compare 5 matches - the old FI:A), where is the link to download the relatives.csv file and why god damn didn’t you instead work on your absolute pathetic slow website? It doesn’t even populate the “Relatives and Friends” under “Tools” and then “Share and compare”. It just shows a rotating circle with the word “loading” behind. It’s not my internet connection, I have a 1 Gigabit line, much faster than most companies in the world (advantage of living in the country with the fastest internet connection in the world!). > > Do they actually listen to customer feedback? Who in the world signed this redesign off? C’mon, you’re a Unicorn company loaded with truckloads of money and you can’t even design a proper user experience? > > > Really? Very disappointed, hopefully one of you has figured out where they hide important features now. > > Andreas > > Andreas West > Meine Vorfahren / my ancestors (8 generations): http://www.wikitree.com/treewidget/Basso-23/5 <http://www.wikitree.com/treewidget/Basso-23/5> > Author of https://www.dnagenealogy.tools <http://dnagenealogy.tools/> > > ------------------------------- > To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message