Have you called them ? I recommend calling them first thing in the morning. So far I've had good luck if I call and explain the situation. They usually adjust . -- Sent from myMail app for Android Thursday, 03 December 2015, 08:51PM -06:00 from Wesley Johnston via < genealogy-dna@rootsweb.com> : >I just order a Family Tree DNA kit for a relative via the web site. >I had discount codes for both of the tests (Family Finder and Full mtDNA). >Instead of the sale price, I was charged full price. >Instead of being given a chance to enter the discount codes and obtain the much-vaunted discounts in the fancy surprise packages, I was given no opportunity in the ordering process that I could see to enter the codes. >The bottom line is that I was just charged $55 more than I was supposed to be charged, if FTDNA was really honoring the sales prices and the discount codes. >This is deeply upsetting. > >  >------------------------------- >To unsubscribe from the list, please send an email to GENEALOGY-DNA-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message