I too recommend calling FTDNA first thing in the morning at (713) 868-1438. As a project administrator, I have had to call them a few times over the years, and they have always been diligent to resolve any problems of this nature. Loretta -----Original Message----- From: genealogy-dna-bounces@rootsweb.com [mailto:genealogy-dna-bounces@rootsweb.com] On Behalf Of Wesley Johnston via Sent: Thursday, December 03, 2015 9:52 PM To: Genealogy-dna Subject: [DNA] Very Upset with FTDNA - No Sale Price, No Chance to Enter Discount Codes I just order a Family Tree DNA kit for a relative via the web site. I had discount codes for both of the tests (Family Finder and Full mtDNA). Instead of the sale price, I was charged full price. Instead of being given a chance to enter the discount codes and obtain the much-vaunted discounts in the fancy surprise packages, I was given no opportunity in the ordering process that I could see to enter the codes. The bottom line is that I was just charged $55 more than I was supposed to be charged, if FTDNA was really honoring the sales prices and the discount codes. This is deeply upsetting. ------------------------------- To unsubscribe from the list, please send an email to GENEALOGY-DNA-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Well, I need to eat some of my words. I was very upset by the transaction coming to an end without having the chance to enter the discount codes. And this clearly colored my reading of the charges. In fact, the sale prices were what I was charged. So I only paid $15 more than I should have. I received an e-mail from FTDNA, since I filed an e-mail request, and the problem with the discount codes is that -- unlike every other payment website where I have used discount codes -- the codes have to be entered at the very beginning of the process, before the name and address information and not at all on the payment screen. So I had missed the fact that the website wanted the coupon codes at that early point in the process. And I have supplied the codes to FTDNA, who will rectify the charges to give me the discounts that the codes offer. There was another problem that is not yet resolved, since I did not report it in my initial request to FTDNA. After the purchase, I received an e-mail with a Bonus Button that was supposed to be clickable and give me some kind of bonus. But clicking on the Bonus Button does absolutely nothing. I reported this in my reply to FTDNA's response to my request. So this too should be resolved. So it looks like things are going to be handled. The ultimate source of the problem though -- the unusual place for the discount codes -- probably is not going to be changed. So at least anyone reading this will not fall into the same problem that I did: put your discount code in at the start of the process and do not expect it to show up when you get to the payment screen. From: Loretta Layman <lynneage@h-o-l.com> To: 'Wesley Johnston' <wwjohnston01@yahoo.com>; genealogy-dna@rootsweb.com Sent: Thursday, December 3, 2015 7:56 PM Subject: RE: [DNA] Very Upset with FTDNA - No Sale Price, No Chance to Enter Discount Codes I too recommend calling FTDNA first thing in the morning at (713) 868-1438. As a project administrator, I have had to call them a few times over the years, and they have always been diligent to resolve any problems of this nature. Loretta -----Original Message----- From: genealogy-dna-bounces@rootsweb.com [mailto:genealogy-dna-bounces@rootsweb.com] On Behalf Of Wesley Johnston via Sent: Thursday, December 03, 2015 9:52 PM To: Genealogy-dna Subject: [DNA] Very Upset with FTDNA - No Sale Price, No Chance to Enter Discount Codes I just order a Family Tree DNA kit for a relative via the web site. I had discount codes for both of the tests (Family Finder and Full mtDNA). Instead of the sale price, I was charged full price. Instead of being given a chance to enter the discount codes and obtain the much-vaunted discounts in the fancy surprise packages, I was given no opportunity in the ordering process that I could see to enter the codes. The bottom line is that I was just charged $55 more than I was supposed to be charged, if FTDNA was really honoring the sales prices and the discount codes. This is deeply upsetting. ------------------------------- To unsubscribe from the list, please send an email to GENEALOGY-DNA-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message