I believe I have created a personal vendetta by 23andme Customer Service towards me after I mistakenly tried to change my son's email address to remove his account from my account. After reading the 23andme moderator comment that only one account would be allowed per email address on the "New Experience" I tried to make that change on my account while I am still a part of the old 23andme and once I changed the email address from my son's account both my account and his vanished. All day yesterday I attempted to correct this with 23andme Customer Service and back and forth with two different women in customer service who eventually became hostile because I was talking to them from the third account I manage-------my deceased husband's account that I have always managed and he never the first time signed in with-----the second customer service rep basically shutting me off because I was contacting customer service on the only account I have left to contact them with. I have never been so frustrated in my entire life. All this just from trying to change an email address. Linda Stanfill McKee