As an update to my post, I am very relieved that I appear to have my two missing 23andme accounts restored. Thanks very much to Christine, 23andme moderator, and Customer Service for the assistance. Good Lord Willing, I will not be changing email addresses at 23andme ever again! Linda On Tue, Dec 1, 2015 at 3:44 AM, McKee <ldm.127187@gmail.com> wrote: > I believe I have created a personal vendetta by 23andme Customer Service > towards me after I mistakenly tried to change my son's email address to > remove his account from my account. > > After reading the 23andme moderator comment that only one account would be > allowed per email address on the "New Experience" I tried to make that > change on my account while I am still a part of the old 23andme and once I > changed the email address from my son's account both my account and his > vanished. > > All day yesterday I attempted to correct this with 23andme Customer > Service and back and forth with two different women in customer service who > eventually became hostile because I was talking to them from the third > account I manage-------my deceased husband's account that I have always > managed and he never the first time signed in with-----the second customer > service rep basically shutting me off because I was contacting customer > service on the only account I have left to contact them with. > > I have never been so frustrated in my entire life. > > All this just from trying to change an email address. > > > Linda Stanfill McKee > > >

Good to hear! Just in case others are wondering about the original statement of one profile per e-mail address, that applies only to the new community forums, where you can have only one community nickname per account. I actually like that, since it will save myself from accidentally posting under a different profile (like I used to do all the time in the old forums). If you have more than one profile who would like to post, I suppose you could pick a broad nickname like McKee_Family and sign each post with your given name. Ann Turner On Tue, Dec 1, 2015 at 3:34 AM, McKee via <genealogy-dna@rootsweb.com> wrote: > As an update to my post, I am very relieved that I appear to have my two > missing 23andme accounts restored. > > Thanks very much to Christine, 23andme moderator, and Customer Service for > the assistance. > > Good Lord Willing, I will not be changing email addresses at 23andme ever > again! > > Linda > > On Tue, Dec 1, 2015 at 3:44 AM, McKee <ldm.127187@gmail.com> wrote: > > > I believe I have created a personal vendetta by 23andme Customer Service > > towards me after I mistakenly tried to change my son's email address to > > remove his account from my account. > > > > After reading the 23andme moderator comment that only one account would > be > > allowed per email address on the "New Experience" I tried to make that > > change on my account while I am still a part of the old 23andme and once > I > > changed the email address from my son's account both my account and his > > vanished. > > > > All day yesterday I attempted to correct this with 23andme Customer > > Service and back and forth with two different women in customer service > who > > eventually became hostile because I was talking to them from the third > > account I manage-------my deceased husband's account that I have always > > managed and he never the first time signed in with-----the second > customer > > service rep basically shutting me off because I was contacting customer > > service on the only account I have left to contact them with. > > > > I have never been so frustrated in my entire life. > > > > All this just from trying to change an email address. > > > > > > Linda Stanfill McKee > > > > > > > > ------------------------------- > To unsubscribe from the list, please send an email to > GENEALOGY-DNA-request@rootsweb.com with the word 'unsubscribe' without > the quotes in the subject and the body of the message >

Linda I do not know if you have noticed yet but when you change the email address you break the existing sharing links for the profile that you changed the email address for. The computer will show that that person to be sharing but will not allow the comparison. (I had to cancel some existing sharing and send new sharing requests for the transferred profile) RPaine -----Original Message----- From: McKee via Sent: Tuesday, December 1, 2015 3:34 AM To: genealogy-dna@rootsweb.com Subject: Re: [DNA] 23andme members removing permission to use medical data As an update to my post, I am very relieved that I appear to have my two missing 23andme accounts restored. Thanks very much to Christine, 23andme moderator, and Customer Service for the assistance. Good Lord Willing, I will not be changing email addresses at 23andme ever again! Linda On Tue, Dec 1, 2015 at 3:44 AM, McKee <ldm.127187@gmail.com> wrote: > I believe I have created a personal vendetta by 23andme Customer Service > towards me after I mistakenly tried to change my son's email address to > remove his account from my account. > > After reading the 23andme moderator comment that only one account would be > allowed per email address on the "New Experience" I tried to make that > change on my account while I am still a part of the old 23andme and once I > changed the email address from my son's account both my account and his > vanished. > > All day yesterday I attempted to correct this with 23andme Customer > Service and back and forth with two different women in customer service > who > eventually became hostile because I was talking to them from the third > account I manage-------my deceased husband's account that I have always > managed and he never the first time signed in with-----the second customer > service rep basically shutting me off because I was contacting customer > service on the only account I have left to contact them with. > > I have never been so frustrated in my entire life. > > All this just from trying to change an email address. > > > Linda Stanfill McKee > > > ------------------------------- To unsubscribe from the list, please send an email to GENEALOGY-DNA-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message