Good morning Robert, Thanks for the feedback. Another challenge but seems actually welcome right now as I am just awake again and looking at this from this side of yesterday. Like having a hangover I imagine. I did not know what you've just shared with me and I guess I will feel the ramifications as the days go by. Believe it or not I don't recall ever seeing any discussion about changing email addresses at 23andme or I perhaps would have been more wary. I have only posted on 23's forums a couple of times until recently and joined several of those in the last couple of weeks to try and keep up with this new 23andme coming down the tracks like a runaway train seemingly from all I had heard before joining the forums and more so since joining same. However, with the index card system I have maintained with all my 23andme matches from day one, I have built a really good system for knowing who my matches are with and what grandparent line they fit into on many segments. I no longer worry about where they actually fit on the browser once I have recorded the details seen the initial match and recorded same. They fit into a zone. Those that are not so easy to ID are still narrowed down to where they WILL go. Plus I usually cc'd myself on most lengthy messages I shared with matches along the way. I hope these are a help in the future 23andme. I enjoy this work a great deal and I think this is why I felt so distressed with my issues yesterday. Must baby 23andme! Thanks to everyone on all the message boards for tolerating my public outcry even though most had no choice I do very much value the freedom of expression granted to all of us no matter what our issue may be. A very valuable freedom. ;-) Linda On Tue, Dec 1, 2015 at 10:05 AM, Robert Paine <rpaine@vom.com> wrote: > Linda > I do not know if you have noticed yet but when you change the email > address you break the existing sharing links for the profile that you > changed the email address for. The computer will show that that person to > be sharing but will not allow the comparison. (I had to cancel some > existing sharing and send new sharing requests for the transferred profile) > > RPaine > > -----Original Message----- From: McKee via > Sent: Tuesday, December 1, 2015 3:34 AM > To: genealogy-dna@rootsweb.com > Subject: Re: [DNA] 23andme members removing permission to use medical data > > As an update to my post, I am very relieved that I appear to have my two > missing 23andme accounts restored. > > Thanks very much to Christine, 23andme moderator, and Customer Service for > the assistance. > > Good Lord Willing, I will not be changing email addresses at 23andme ever > again! > > Linda > > On Tue, Dec 1, 2015 at 3:44 AM, McKee <ldm.127187@gmail.com> wrote: > > I believe I have created a personal vendetta by 23andme Customer Service >> towards me after I mistakenly tried to change my son's email address to >> remove his account from my account. >> >> After reading the 23andme moderator comment that only one account would be >> allowed per email address on the "New Experience" I tried to make that >> change on my account while I am still a part of the old 23andme and once I >> changed the email address from my son's account both my account and his >> vanished. >> >> All day yesterday I attempted to correct this with 23andme Customer >> Service and back and forth with two different women in customer service >> who >> eventually became hostile because I was talking to them from the third >> account I manage-------my deceased husband's account that I have always >> managed and he never the first time signed in with-----the second customer >> service rep basically shutting me off because I was contacting customer >> service on the only account I have left to contact them with. >> >> I have never been so frustrated in my entire life. >> >> All this just from trying to change an email address. >> >> >> Linda Stanfill McKee >> >> >> >> > ------------------------------- > To unsubscribe from the list, please send an email to > GENEALOGY-DNA-request@rootsweb.com with the word 'unsubscribe' without > the quotes in the subject and the body of the message >