Whew! That WILL be an improvement Ann--I was constantly posting under the wrong one depending on who I'd happened to click last--so confusing! LOL Glad that is going away! Are you hearing of many who are finding they don't have the Family Inheritance Advanced tool yet with the new transition? The 23andMe you tube vidoes they released pre switch show it being on the DNA Relatives page but as none of mine have transitioned yet (I'm sure I'm in group 4-complex accounts) I don't have a clue, just what I'm seeing and I'm not sure if the posters are folks who knew about the tool to start with. Thx! Lisa On Tue, Dec 1, 2015 at 5:57 AM, Ann Turner via <genealogy-dna@rootsweb.com> wrote: > Good to hear! Just in case others are wondering about the original > statement of one profile per e-mail address, that applies only to the new > community forums, where you can have only one community nickname per > account. I actually like that, since it will save myself from accidentally > posting under a different profile (like I used to do all the time in the > old forums). If you have more than one profile who would like to post, I > suppose you could pick a broad nickname like McKee_Family and sign each > post with your given name. > > Ann Turner > > On Tue, Dec 1, 2015 at 3:34 AM, McKee via <genealogy-dna@rootsweb.com> > wrote: > > > As an update to my post, I am very relieved that I appear to have my > two > > missing 23andme accounts restored. > > > > Thanks very much to Christine, 23andme moderator, and Customer Service > for > > the assistance. > > > > Good Lord Willing, I will not be changing email addresses at 23andme > ever > > again! > > > > Linda > > > > On Tue, Dec 1, 2015 at 3:44 AM, McKee <ldm.127187@gmail.com> wrote: > > > > > I believe I have created a personal vendetta by 23andme Customer > Service > > > towards me after I mistakenly tried to change my son's email address to > > > remove his account from my account. > > > > > > After reading the 23andme moderator comment that only one account would > > be > > > allowed per email address on the "New Experience" I tried to make that > > > change on my account while I am still a part of the old 23andme and > once > > I > > > changed the email address from my son's account both my account and his > > > vanished. > > > > > > All day yesterday I attempted to correct this with 23andme Customer > > > Service and back and forth with two different women in customer service > > who > > > eventually became hostile because I was talking to them from the third > > > account I manage-------my deceased husband's account that I have always > > > managed and he never the first time signed in with-----the second > > customer > > > service rep basically shutting me off because I was contacting customer > > > service on the only account I have left to contact them with. > > > > > > I have never been so frustrated in my entire life. > > > > > > All this just from trying to change an email address. > > > > > > > > > Linda Stanfill McKee > > > > > > > > > > > > > ------------------------------- > > To unsubscribe from the list, please send an email to > > GENEALOGY-DNA-request@rootsweb.com with the word 'unsubscribe' without > > the quotes in the subject and the body of the message > > > > ------------------------------- > To unsubscribe from the list, please send an email to > GENEALOGY-DNA-request@rootsweb.com with the word 'unsubscribe' without > the quotes in the subject and the body of the message > -- Lisa R Franklin RN,BSN Admin, Franklin Y DNA Project http://trackingyourroots.com/FranklinGenetics/ FranklinGenetics@gmail.com http://trackingyourroots.com/DNA (How To presentation (23andme), tips, & helps. *2**3**&**m**e**: **The World's Largest database & coincidentally the ONLY one with all the tools you need for genealogy and DNA!--* http://refer.23andme.com/v2/share/6158544791499756901/4672616e6b6c696e47656e657469637340676d61696c2e636f6d BEST GENETIC GENEALOGY BOOK! http://www.amazon.com/Genetic-Genealogy-Emily-D-Aulicino-ebook/dp/B00HJJWBU2/ref=sr_1_1?ie=UTF8&qid=1391174801&sr=8-1&keywords=Genetic+Genealogy