23andme has over 1 million members. The transition in batches is necessary as they are changing to a new website (read system) and they want to ensure that the huge demand can be handled. All of this (throttling and controlling how many accounts can log into the new system) is common practice in the software industry. Let's have some patience here, it's all for the better experience Andreas > On Nov 13, 2015, at 04:43, Jamie Arnold via <genealogy-dna@rootsweb.com> wrote: > > Well i have managed to log in after a few attempts and the first thing i noticed > is that all the anonymous matches in my DNA relatives list no longer no longer > show any contact button to send them a message. > > Also in the Ancestry Tools menu the Countries of Ancestry link is still showing > but on clicking that brings up a message to say that it is no longer available. > > Also, I have been reading some of the forum comments and there is a message from > Christine from 23andme to say "New customers (purchased in the US after 10/21) > should be receiving results on the new site shortly; after that we will be > transitioning the first group. We expect to move forward before the end of the > month." > > I have also read that the "open sharing" option will come into play on the new > site, so new customers who are already on the new site will be first with on > choosing whether to open share, remain anonymous etc. All those on the current > old site will be moved over to the new site in batches and each batch of people > will be notified by email a week before transition of the batch that they are in > that they are to be transitioned and then an email will be sent when the batch > has been transitioned and completed. > > I don't know how many members are with 23andme or how many members will be in > each transition batch but it could take up to a couple of months or more for the > completion of every member to be transferred to the new site. > > Regards > > Jamie > >> >> On 12 November 2015 at 18:47 Robert Paine via <genealogy-dna@rootsweb.com> >> wrote: >> >> >> They have started doing the update, I have gotten a few error messages / >> time outs and things are moving really slow. Some of the old links are no >> longer working. >> >> RPaine. >> >> -----Original Message----- >> From: Franklin Genetics via >> Sent: Thursday, November 12, 2015 10:26 AM >> To: ISOGG@yahoogroups.com ; genealogy-dna@rootsweb.com ; >> autosomal-dna-l@rootsweb.com >> Subject: [DNA] 23andme down? >> >> Is anyone else having trouble logging into their 23andME today? Was >> working fine early this morning. Am wondering if updates are going on now >> as it just sits and spins and does nada toward actually logging in once >> the >> signin info is entered. >> >> sigh.. >> thx------------------------------- >> To unsubscribe from the list, please send an email to >> GENEALOGY-DNA-request@rootsweb.com with the word 'unsubscribe' without the >> quotes in the subject and the body of the message >> >> >> >> ------------------------------- >> To unsubscribe from the list, please send an email to >> GENEALOGY-DNA-request@rootsweb.com with the word 'unsubscribe' without the >> quotes in the subject and the body of the message > > ------------------------------- > To unsubscribe from the list, please send an email to GENEALOGY-DNA-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message