On Sat, 20 Oct 2007 22:19:01 -0400, <georgema@nbnet.nb.ca> wrote: > A friend is having problems with the above. When he goes to open a message > he gets the following: > The address book failed to load. Outlook express is incorrectly configured. Try a reinstall of OE and/or check for fixes/updates from the official Microsoft site. I hope your friend doesn't have anything in OE he wants to keep as he may lose it all. I had a similar problem with OE and it took some work in the Registry before it was up and running again. I do *not* recommend that to anyone who is not technically skilled. I no longer use OE or IE.