Thanks for your reply David, I am using the software that came with the Maxtor. I keep on getting a failed message and can't seems to get around it. The message reads: SN.2CASDFFK) failed!!! when I hover over the Red M icon. I used to get the Yellow M when I first used it. Di "David Harper" <devnull@obliquity.u-net.com> wrote in message news:iLcrj.820$875.525@newsfe4-gui.ntli.net... > DiMa wrote: >> Hi all, >> >> Does anyone know if there is a support group for the above. >> >> I have not been able to master it as yet and need some help. Senior >> moments are always getting in the way and I end up getting the backup >> fail notice. > > Which backup software are you using? You are more likely to find what > you're looking for if you Google for the name of the backup software, > instead of the disk itself. > > David Harper > Cambridge, England

DiMa wrote: > Thanks for your reply David, I am using the software that came with the > Maxtor. > I keep on getting a failed message and can't seems to get around it. > The message reads: SN.2CASDFFK) failed!!! when I hover over the Red M icon. > I used to get the Yellow M when I first used it. > I'm afraid that the description you've given doesn't really help to identify the software. Over the years, Maxtor has shipped various different backup software packages with its external disks, some of them produced by companies other than Maxtor. As Mike Williams indicated, the software might be Maxtor Manager, but my mother-in-law's Maxtor external disk came with Dantz Retrospect, so it need not be Maxtor software. If you can start up the backup software, then the "Help" menu should have an item labelled "About (name of software)". Most Windows software has this menu item in the "Help" menu. For example, Outlook will have an item labelled "About Outlook" in the "Help" menu. When you click on this menu item, it will pop up an information window which gives details of the name of the software and its version number. That's the information we will need to help you to find a support group. David Harper Cambridge, England

DiMa wrote: > Thanks for your reply David, I am using the software that came with the > Maxtor. > I keep on getting a failed message and can't seems to get around it. > The message reads: SN.2CASDFFK) failed!!! when I hover over the Red M icon. > I used to get the Yellow M when I first used it. is the disc full? use windows explorere to see how much space is left Hugh W -- For genealogy and help with family and local history in Bristol and district http://groups.yahoo.com/group/Brycgstow/ http://snaps4.blogspot.com/ photographs and walks GENEALOGE http://hughw36.blogspot.com/ MAIN BLOG

On Sat, 9 Feb 2008 23:23:24 +1100, "DiMa" <sascar@alphalink.com.au> wrote: >Thanks for your reply David, I am using the software that came with the >Maxtor. >I keep on getting a failed message and can't seems to get around it. >The message reads: SN.2CASDFFK) failed!!! when I hover over the Red M icon. >I used to get the Yellow M when I first used it. > >Di There is a support forum for Maxtor external drives (which have been bought by Seagate) at http://forums.seagate.com/stx/board?board.id=onetouch The fact you have a circled "M" on your taskbar suggests you are using the Maxtor backup program, for which there is an update available on the Maxtor/Seagate website. There should also be a log on your computer somewhere of attempted backups. If you search your computer for maxback*.log you should find it. You can then post extracts to the support forum for detailed advice. Trish Downes

Thanks Trish, will do that shortly. Di "Patricia Downes" <pdownes@pcug.org.au> wrote in message news:47ae152f.165178644@newshost.pcug.org.au... > On Sat, 9 Feb 2008 23:23:24 +1100, "DiMa" <sascar@alphalink.com.au> > wrote: > >>Thanks for your reply David, I am using the software that came with the >>Maxtor. >>I keep on getting a failed message and can't seems to get around it. >>The message reads: SN.2CASDFFK) failed!!! when I hover over the Red M >>icon. >>I used to get the Yellow M when I first used it. >> >>Di > There is a support forum for Maxtor external drives (which have been > bought by Seagate) at > http://forums.seagate.com/stx/board?board.id=onetouch > > The fact you have a circled "M" on your taskbar suggests you are using > the Maxtor backup program, for which there is an update available on the > Maxtor/Seagate website. There should also be a log on your computer > somewhere of attempted backups. If you search your computer for > maxback*.log you should find it. You can then post extracts to the > support forum for detailed advice. > > Trish Downes