On 2014-12-10 19:06:56 +0000, Tim Powys-Lybbe said: > Sounds like the first > line of FMP's customer service is doing a very poor job. To be fair, the first line CS takes all the flak without being in a position to do anything other than report up the line. -- Tickettyboo

On 10 Dec at 20:48, Tickettyboo <[email protected]> wrote: > On 2014-12-10 19:06:56 +0000, Tim Powys-Lybbe said: > > > Sounds like the first line of FMP's customer service is doing a very > > poor job. > > To be fair, the first line CS takes all the flak without being in a > position to do anything other than report up the line. That may be with some firms but how about this report on this group made on 5th Dec: > > I phoned Findmypast twice this morning to report this major issue. > > They are not interested. They say that as the records were provided > > to them by FamilySearch, I have to contact FamilySearch myself to > > request them to contact Findmypast to discuss the error. Findmypast > > are unwilling to contact FamilySearch themselves. I find that > > astonishing. On the spot checks that I have conducted the forenames > > are there on the FamilySearch side but not on the Findmypast side. This was followed later that day, after criticism here, with: > > Findmypast have tweeted "We've fixed the issue causing first names > > not to display and you'll see them appear over the next few hours." What I am hpping is that FMP's tweeting person will report a similar resolution to the Newspaper legibility problem. -- Tim Powys-Lybbe [email protected] for a miscellany of bygones: http://powys.org/