On 25/01/15 20:42, Tickettyboo wrote: > On 2015-01-25 16:27:40 +0000, Ian Goddard said: > >> On 25/01/15 16:01, Tickettyboo wrote: >>> On 2015-01-25 12:57:21 +0000, Tim Powys-Lybbe said: >>> >>>> On 25 Jan at 0:04, Tickettyboo <[email protected]> wrote: >>>> >>>> <snip for brevity> >>>> >>>>> You couldn't make this up if you tried. Two days 'after' I downloaded >>>>> the will and grant, I finally get the email telling me they are ready >>>>> to download. Gosh it makes the price hike of 66% seem almost worth it >>>>> for the entertainment value! >>>> >>>> It sounds to me as if the whole exercise has been done by in-house IT >>>> people with no previous experience of running a large database for >>>> consumer purposes. >>>> >>>> If a commercial firm had been involved, it would presumably have been >>>> put out for tender Did anyone see any such thing. >>>> >>>> In some ways I would congratulate them for attempting a probably >>>> low-cost project after the large scale projects that have failed and >>>> cost the taxpayers megamillions. >>> >>> It is a commercial firm, Iron Mountain, http://www.ironmountain.co.uk >> >> Iron Mountain seem to be the go-to company for storage etc of paper >> records. Integration with a public-facing service like this is a >> different matter. > > Not sure how its a different matter. Its still documents, its still > digitisation and retrieval. In this case its failing to meet an > expected, minimum standard of efficiency. > > To this little Boo, it 'should' be fine, the principle is the same not > matter 'who' originally holds the info/documents ? > AFAIK Iron Mountain is usually looking after internal documents for companies. If someone wants to consult a document they'd be inside the company with some sort of VPN (virtual private network) to IM. I'd guess that hanging an ecommerce front end onto that is pretty new. That's why it advertises itself as being a beta product. -- Ian The Hotmail address is my spam-bin. Real mail address is iang at austonley org uk

On 2015-01-25 21:59:26 +0000, Ian Goddard said: > On 25/01/15 20:42, Tickettyboo wrote: >> On 2015-01-25 16:27:40 +0000, Ian Goddard said: >> >>> On 25/01/15 16:01, Tickettyboo wrote: >>>> On 2015-01-25 12:57:21 +0000, Tim Powys-Lybbe said: >>>> >>>>> On 25 Jan at 0:04, Tickettyboo <[email protected]> wrote: >>>>> >>>>> <snip for brevity> >>>>> >>>>>> You couldn't make this up if you tried. Two days 'after' I downloaded >>>>>> the will and grant, I finally get the email telling me they are ready >>>>>> to download. Gosh it makes the price hike of 66% seem almost worth it >>>>>> for the entertainment value! >>>>> >>>>> It sounds to me as if the whole exercise has been done by in-house IT >>>>> people with no previous experience of running a large database for >>>>> consumer purposes. >>>>> >>>>> If a commercial firm had been involved, it would presumably have been >>>>> put out for tender Did anyone see any such thing. >>>>> >>>>> In some ways I would congratulate them for attempting a probably >>>>> low-cost project after the large scale projects that have failed and >>>>> cost the taxpayers megamillions. >>>> >>>> It is a commercial firm, Iron Mountain, http://www.ironmountain.co.uk >>> >>> Iron Mountain seem to be the go-to company for storage etc of paper >>> records. Integration with a public-facing service like this is a >>> different matter. >> >> Not sure how its a different matter. Its still documents, its still >> digitisation and retrieval. In this case its failing to meet an >> expected, minimum standard of efficiency. >> >> To this little Boo, it 'should' be fine, the principle is the same not >> matter 'who' originally holds the info/documents ? >> > > AFAIK Iron Mountain is usually looking after internal documents for > companies. If someone wants to consult a document they'd be inside the > company with some sort of VPN (virtual private network) to IM. I'd > guess that hanging an ecommerce front end onto that is pretty new. > That's why it advertises itself as being a beta product. The ecommerce side of it seems to be functioning just fine, they took my payment immediately with no problems. They had plenty of time to test out the delivery when they put the soldiers wills online. The fulfilling of their end of the contract is sadly lacking - in many ways. As they are being paid with my taxes (so I am therefore paying whether I use the service or not) I find it very hard to be as forgiving as you seem to be. -- Tickettyboo

On 25/01/15 23:28, Tickettyboo wrote: > On 2015-01-25 21:59:26 +0000, Ian Goddard said: > >> On 25/01/15 20:42, Tickettyboo wrote: >>> On 2015-01-25 16:27:40 +0000, Ian Goddard said: >>> >>>> On 25/01/15 16:01, Tickettyboo wrote: >>>>> On 2015-01-25 12:57:21 +0000, Tim Powys-Lybbe said: >>>>> >>>>>> On 25 Jan at 0:04, Tickettyboo <[email protected]> wrote: >>>>>> >>>>>> <snip for brevity> >>>>>> >>>>>>> You couldn't make this up if you tried. Two days 'after' I >>>>>>> downloaded >>>>>>> the will and grant, I finally get the email telling me they are >>>>>>> ready >>>>>>> to download. Gosh it makes the price hike of 66% seem almost >>>>>>> worth it >>>>>>> for the entertainment value! >>>>>> >>>>>> It sounds to me as if the whole exercise has been done by in-house IT >>>>>> people with no previous experience of running a large database for >>>>>> consumer purposes. >>>>>> >>>>>> If a commercial firm had been involved, it would presumably have been >>>>>> put out for tender Did anyone see any such thing. >>>>>> >>>>>> In some ways I would congratulate them for attempting a probably >>>>>> low-cost project after the large scale projects that have failed and >>>>>> cost the taxpayers megamillions. >>>>> >>>>> It is a commercial firm, Iron Mountain, http://www.ironmountain.co.uk >>>> >>>> Iron Mountain seem to be the go-to company for storage etc of paper >>>> records. Integration with a public-facing service like this is a >>>> different matter. >>> >>> Not sure how its a different matter. Its still documents, its still >>> digitisation and retrieval. In this case its failing to meet an >>> expected, minimum standard of efficiency. >>> >>> To this little Boo, it 'should' be fine, the principle is the same not >>> matter 'who' originally holds the info/documents ? >>> >> >> AFAIK Iron Mountain is usually looking after internal documents for >> companies. If someone wants to consult a document they'd be inside >> the company with some sort of VPN (virtual private network) to IM. >> I'd guess that hanging an ecommerce front end onto that is pretty new. >> That's why it advertises itself as being a beta product. > > The ecommerce side of it seems to be functioning just fine, they took my > payment immediately with no problems. They had plenty of time to test > out the delivery when they put the soldiers wills online. The fulfilling > of their end of the contract is sadly lacking - in many ways. As they > are being paid with my taxes (so I am therefore paying whether I use the > service or not) I find it very hard to be as forgiving as you seem to be. I'm not at all forgiving. It's just that /anything/ via the .gov.uk portal being a mess is to be expected. It seems that targets have been set to get a certain amount of stuff online via this portal by some specific date. In order to do that such niceties as proper planning and testing get pushed aside. If you talked to the people involved you'd probably get explanations along the lines of "mumble mumble agile mumble mumble scrum mumble". It's the modern way of delivering IT; not being a hipster from Hoxton I'm glad I'm out of it. -- Ian The Hotmail address is my spam-bin. Real mail address is iang at austonley org uk

Tickettyboo wrote: > > The ecommerce side of it seems to be functioning just fine, they took my > payment immediately with no problems. Ecommerce questionable. They've acknowledged my address, but won't give me the registration e-mail required to order a will (I have 2 so far in my basket, with the idea of getting 4). Therefore, I am blocked from giving them my money! Tried two different e-mails, two different browsers and two different computers. And I really need something to read when the snow is up to my "tutu"! [email protected]