Just a thought and you might have already done this -- But, have you gone to the HP site to see if there is a new driver since yours was packaged and sold? I have found that sometimes the newest drivers are not on the CD that comes packaged with the product. Hope you can make it work with at least one of the suggestions given on the list. Here is a site to try and at the left side is also a link to troubleshoot a problem. there might be a suggestion there. Joy http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&taskId=135&prodTypeId=18972&prodSeriesId=3919445 On 1/6/2012 12:17 PM, Ridge wrote: I bought an HP Officejet 4500, should have copy, scan and fax capabilities. After installing, and reinstalling, there is still no scan option through the control panel on the printer . I have Vista OS.