There is a basic print and scan driver available for the Deskjet 4500 but it is dated 2010. I would think this printer would have a more current driver. Thanks for the suggestion. ----- Original Message ----- From: "Joy Gulden" <jegulden@gmail.com> To: <gen-newbie@rootsweb.com> Sent: Friday, January 06, 2012 2:34 PM Subject: Re: [GN] New printer has no scan capabilities > Just a thought and you might have already done this -- But, have you > gone to the HP site to see if there is a new driver since yours was > packaged and sold? I have found that sometimes the newest drivers are > not on the CD that comes packaged with the product. Hope you can make it > work with at least one of the suggestions given on the list. > > Here is a site to try and at the left side is also a link to > troubleshoot a problem. there might be a suggestion there. Joy > > http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&taskId=135&prodTypeId=18972&prodSeriesId=3919445 > > > On 1/6/2012 12:17 PM, Ridge wrote: I bought an HP Officejet 4500, should > have copy, scan and fax capabilities. After installing, and > reinstalling, there is still no scan option through the control panel on > the printer . I have Vista OS.