Try designating IrfanView as the TWAIN control, many here do and it works well. http://www.sticksite.com/irfanview/ Elaine We are what we repeatedly do. --Aristotle Hello Ridge On Friday, January 6, 2012, you wrote > I bought an HP Officejet 4500, should have > copy, scan and fax capabilities. > After installing, and reinstalling, there is > still no scan option through > the control panel on the printer . I have Vista OS. > I originally had an HP PhotoSmart 2610 > All-in-One (much better machine!!) > but I also could not access scan through the > printer control panel. After > much googling and reading online, I learned to > access the scan function > using Paint. This worked fine and I was satisfied to do that . > I find accessing Scan through Paint also works > with this new HP printer... > . But it frustrates me that something that > should be accessed through the > printer control panel does not work. > Has anyone else had a problem with scan function with Vista? > BTW... cheap printer but the total cost > (including two ink cartridges) was > less than the cost of two ink cartridges for > the PhotoSmart printer!! > Wanda Ridge

Thanks for this option. I have never used IrfanView but have read much on this list about it's capabilities. I will check it out. Thanks again. Wanda ----- Original Message ----- From: "ETM" <etm1935@gmail.com> To: "Ridge" <gen-newbie@rootsweb.com> Sent: Friday, January 06, 2012 1:05 PM Subject: Re: [GN] New printer has no scan capabilities > Try designating IrfanView as the TWAIN control, > many here do and it works well. > > http://www.sticksite.com/irfanview/ > > Elaine > > We are what we repeatedly do. --Aristotle > > Hello Ridge > > On Friday, January 6, 2012, you wrote > >> I bought an HP Officejet 4500, should have >> copy, scan and fax capabilities. >> After installing, and reinstalling, there is >> still no scan option through >> the control panel on the printer . I have Vista OS. > >> I originally had an HP PhotoSmart 2610 >> All-in-One (much better machine!!) >> but I also could not access scan through the >> printer control panel. After >> much googling and reading online, I learned to >> access the scan function >> using Paint. This worked fine and I was satisfied to do that . > >> I find accessing Scan through Paint also works >> with this new HP printer... >> . But it frustrates me that something that >> should be accessed through the >> printer control panel does not work.

I downloaded IrfanView and scanned a photo. There was no option to 'send to email recipient' from the completed scan. Had to save to file then send file. From the scan on Paint I can send direct to email. Seems easier to me, if one intends to attach to email to go through Paint. Otherwise either program will work with the printer to scan. Thanks. Still frustrating that something that should work, doesn't. Wanda ----- Original Message ----- From: "ETM" <etm1935@gmail.com> To: "Ridge" <gen-newbie@rootsweb.com> Sent: Friday, January 06, 2012 1:05 PM Subject: Re: [GN] New printer has no scan capabilities > Try designating IrfanView as the TWAIN control, > many here do and it works well. > > http://www.sticksite.com/irfanview/ > > Elaine > > We are what we repeatedly do. --Aristotle > > Hello Ridge > > On Friday, January 6, 2012, you wrote > >> I bought an HP Officejet 4500, should have >> copy, scan and fax capabilities. >> After installing, and reinstalling, there is >> still no scan option through >> the control panel on the printer . I have Vista OS.