Annette, Have you run Disk Check? That nearly always seems to straighten out any problem I might have. That, also is found under Properties under your C drive . Right click on your C drive, left clock on Properties, select the tools tab, then error checking. Wanda -----Original Message----- From: Annette Sent: Friday, March 15, 2013 12:44 AM To: [email protected] Subject: Re: [GN] I need help please Joy Dear Joy Thank You, have downloaded CCleaner, will do the Malwarebytes later Have a great day Any spare rain over where you are,please send it over here Annette Aksenov ----- Original Message ----- From: "Joy Gulden" <[email protected]> To: <[email protected]> Sent: Friday, March 15, 2013 2:55 PM Subject: Re: [GN] I need help please