I quit using IE and used FireFox for a long time. I now use Chrome. There are some things I do not like about either one of those, but IE just did not work for me. Maybe you should try one of these free ones, if you cannot get IE to working correctly. To find out which version of any program you are using, open that program go to "Help" and click on "About ......". It will bring up a box that tells what version is installed on your computer. Good luck, Joy On 2/20/2014 9:28 AM, Sue wrote: > Sorry you're having problems but really glad it is just not me having done something stupid. Usually it is more an aggravation, but sometimes I've moved one page to another (i.e. Anestry.com) and it's hard remembering who I went thru to get the information I was working on. I just hope there something that can be done to eliminate it. > > ---- wstjs@aol.com wrote: > > I have been having the same problem and have done much of the same things to try to fix it but it continues. I have Windows 7-8 and do not remember which IE I have. > > --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com