I have been using Eset NOD32 virus program for years and years. Love the program not a computer hog either. Go here http://www.eset.com/us/search-brand-eav/?CMP=knc-gbr-nod32&gclid=CLv4_P3PuL4CFZRcfgodkFgAZA Bottom of page go to where it says CONTACT Call them Remember if you don't live in the time zone California is 3 hrs behind most states. http://www.eset.com/us/about/contact/ Contact ESET North America Customer Service - Home Edition For assistance with downloading and installing ESET products, entering username and password information, questions about ESET products, removing viruses and to submit a sample virus. Call: +1 (619) 630-2300 in San Diego, CA USA Hours of phone support: 6:00am - 6:00pm Pacific Time [GMT-8], Monday - Friday Twitter: www.twitter.com/esetna Online Customer Service Return Policy End User License Agreements Sharon