Further to my previous message below: I think that the techi at Staples was trying to be helpful in not doing any further work or cleanup on my computer, he didn't try to sell me anything just didn't want to charge me for work when my computer might not last very long. My keyboard problem resolved itself after a couple of powering down and up again. so far so good. I had bought my ACER computer at a different store and will ask them what they recommend. I too had bought an HP printer at Walmart and an extended warranty and when I complained about a minor problem after just one month, they too told me I had to deal with HP. When I called HP they told me they would ship me a brand new printer and told me to dispose of my any way I saw fit they did not want it back, so I turned it over to a relative. Soon I will have to have a look at a laptop computer to update it or even have to replace it as the rubberized cover is deteriorating and leaves my hands black when using the keyboard. Hey I thought we were finished here in southern Ontario with snow for the season, but see the road is covered again tonight. Joyce Hello all - I just read all past weeks message today as I've had trouble with so many updates needed that I took it into Staples Monday but found that they would not do any work on it as they think that there is a problem with a capacitor in the motherboard. Told me to just keep using it as long as I could. Not very helpful I must say - Oh they did recommend Microsoft Security Essentials to replace my free AVG Anti-virus program which expired too. A lot of my trouble started with Rogers changes to settings so they are coming in on Saturday to check about their anti-virus program which I don't know or remember about. Plus to bring in adaptor for my digital TV to work. However - would anyone have any experience with Wise Care 365 or the AVG regular anti-virus programs? I got AVG to download another free program in the meantime. Am looking for one that is most cost efficient??? A second question is why my regular keyboard won't work. Number lock light and volume controls only work. Am using a temportary large lettered keyboard that just plugs into USB port to type this. Seems to me if the two keys mentioned work its getting power, right? Any comments appreciated until I can get hold of Staples tech either Saturday or Monday. cheers Joyce