I cannot access Internet Explorer. I found the definition of XPCOM using my d-in-law's computer where I happen to be right now. I am heading home tonight. I guess a solution will have to wait until then. Thanks for your input Joy. I do appreciate it. Mary ----- Original Message ----- From: "Joy Gulden" <jegulden@gmail.com> To: <gen-newbie@rootsweb.com> Sent: Sunday, April 06, 2014 12:58 PM Subject: Re: [GN] Internet problem...HELP! > Can you access the internet using Internet Explorer, instead of > Firefox? If so, just search on XPCOM > > Here is the answer from a Mozilla site and you might be able to just do > a complete uninstall of Firefox and then a download and reinstall. But, > you need to be able to access the internet to download. Unless, you are > like me and keep a copy of the downloaded .exe setup in your > download folder. Do not know if doing an uninstall and then reinstall > of the .exe will give you the XPCOM dll file, however. Good > luck. Joy > > https://support.mozilla.org/en-US/questions/968348 > > > Helpful Reply > > Hello, > > Certain Firefox problems can be solved by performing a/Clean reinstall/. > This means you remove Firefox program files (not bookmarks, history, > passwords, etc unless you check to do so) and then reinstall Firefox. > Please follow these steps: > > *Note:*You might want to print these steps or view them in another > browser. > > 1. Download the latest Desktop version of Firefox > fromhttp://www.mozilla.org <http://www.mozilla.org/>and save the > setup file to your computer. > 2. After the download finishes, close all Firefox windows (click Exit > from the Firefox or File menu). > 3. Delete the Firefox installation folder, which is located in one of > these locations, by default: > * *Windows:* > o C:\Program Files\Mozilla Firefox > o C:\Program Files (x86)\Mozilla Firefox > * *Mac:*Delete Firefox from the Applications folder. > * *Linux:*If you installed Firefox with the distro-based package > manager, you should use the same way to uninstall it - see > Install Firefox on Linux > <https://support.mozilla.org/en-US/kb/install-firefox-linux>. If > you downloaded and installed the binary package from theFirefox > download page <http://www.mozilla.org/firefox#desktop>, simply > remove the folder/firefox/in your home directory. > 4. Now, go ahead and reinstall Firefox: > 1. Double-click the downloaded installation file and go through the > steps of the installation wizard. > 2. Once the wizard is finished, choose to directly open Firefox > after clicking the Finish button. > > Please report back to see if this helped you! > > Thank you. > > > > > > > > On 4/6/2014 7:02 AM, Mary Finley wrote: >> Dear Newbies, >> I am not sure what happened (suspect grandchild) and am even less sure >> about what to do next. >> >> I can access email just fine, but when I tried to reach internet via >> Firefox (I then disconnected it) and next Internet Explorer, what pops up >> is cannont connect XPCOM. I have Vista. >> >> Also, I tried to run Norton and a couple of other "clean ups" and got the >> same XPCOM. >> >> Please help! >> >> Kind regards, >> Mary McCanney Finley >> > > > > --- > This email is free from viruses and malware because avast! Antivirus > protection is active. > http://www.avast.com > > ******************** > > Gen-Newbie's website: > > http://www.rootsweb.com/~newbie/ > > > ------------------------------- > To unsubscribe from the list, please send an email to > GEN-NEWBIE-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message