Hi Jim & Val I to am a senior. I do get lost on my PC from time to time. Doing searches for terms has in every case resolved my problems. Take your problem. I found a number of sites where this problem has been addressed. Example in point. Keep in mind this is just one listeners opinion. If one takes the message at face value, what it is saying is that you have too many USB devices plugged into the PC for the modem to work. Have you? USB broadband modems are the spawn of the devil. Irrespective of the answer I'd suggest investing in a cheap modem/router instead if your PC has a network port. And even if it hasn't, I'd fit a PCI network card to get a port. Anything other than a USB modem............. John