Hi John Thanks for your interest and suggestions. I have only one USB device plugged into the PC. Valma ----- Original Message ----- From: "John Contratto" <1461edenway2@comcast.net> To: <gen-comp-tips@rootsweb.com> Sent: Tuesday, August 12, 2008 9:50 AM Subject: Re: [GEN-COMP-TIPS] Ancestory.com Web Seminar > Hi Jim & Val > > I to am a senior. I do get lost on my PC from time to time. Doing > searches for terms has in every case resolved my problems. Take your > problem. I found a number of sites where this problem has been addressed. > Example in point. Keep in mind this is just one listeners opinion. > > > If one takes the message at face value, what it is saying is that you have > too many USB devices plugged into the PC for the modem to work. Have you? > > USB broadband modems are the spawn of the devil. Irrespective of the > answer I'd suggest investing in a cheap modem/router instead if your PC > has a network port. And even if it hasn't, I'd fit a PCI network card to > get a port. Anything other than a USB modem............. > > > John > >