And may I suggest you make sure you close down all the running programs before you reinstall it. I use enditall it made life easier?. Regards Arthur ----- Original Message ----- From: "dolphin213" <dolphin213@cox.net> To: <GEN-COMP-TIPS-L@rootsweb.com> Sent: Saturday, August 14, 2004 8:39 AM Subject: Re: [Gen-Comp-Tips] ACDSee 5.0 > > Lucy, > > You could also try a re-install of the ACDSee version that will read the > files. If both installations fail, then you maybe forced to use another > program as Phil suggested. > > I went and read the Microsoft item and all it says is to upgrade to the > latest version of ACDSee. You said that will not read the files. So that > is of no help. > > Art > > > > >Hi Art > > > >Up to now I had the trial version and assumed that it wouldn't print because > >it was a trial version. ACDSee support felt that even a trial version should > >print but that the program uses `thumbnail data base files." There is now a > >version 6.o which might print -- except that it does not read the records! I > >had to do some begging to be permitted to get Version 5.0. Being a pollyanna > >I also thought that the full version might print. It doesn't. I will get > >back on their case but thought I would do some research on my own. Microsoft > >has Base Article 318926 dealing with this except that it's for windows XP. > > > >I do have contacts in France who recommended this program and have enlisted > >their help as well. In view of the very knowledgeable people on this list, I > >thought I might raise the question here. Maybe we can teach ACDSee a thing > >or two (she says wistfully). > > > >I will try the reinstall but already having had problems with the trial > >version, I'm not optimistic. > > > ==== GEN-COMP-TIPS Mailing List ==== > Cyndi's List of Genealogy Sites of the Internet: > http://www.cyndislist.com > > ============================== > Gain access to over two billion names including the new Immigration > Collection with an Ancestry.com free trial. Click to learn more. > http://www.ancestry.com/rd/redir.asp?targetid=4930&sourceid=1237 >

Hi Arthur As you suggested I uninstalled ACDSee, downloaded a version of enditall, shut down the computer, reinstalled ACDSee (with all running programs closed)...but I have the same result -- I still can't print :-( I'll get back in touch with their support person to see if there's something we can do. There is a freebie that will read the same files, not as nice to work with as ACDSee but, if need be I can use it to print the files that I want printed. Thank you for the help. Lucy Lucy > And may I suggest you make sure you close down all > the running programs before you reinstall it. > I use enditall it made life easier?. > > Regards Arthur >