In view of the forthcoming release of Service Pack 2, can someone please help me with a problem I have downloading and installing Microsoft up-dates. I try to do this on a regular basis, and have automatic up-dates switched on, but I keep getting a message to tell me that 'this product is not windows logo tested' and so it won't proceed with installation. This results in most of up-dates failing. I have Windows XP, use AOL as my ISP and also have Norton Internet Security 2004 installed (which I have allowed to access microsoft.com). best wishes, GAY Gay J Oliver, Stalybridge, Cheshire,UK http://members.aol.com/victoroly/genealogy.htm http://members.aol.com/gayjoliver/Tameside.htm http://www.fhsc.org.uk/fhsc/dukinfield.htm

Gay, If you go to this Microsoft web site, there are steps to take to solve this error message. http://support.microsoft.com/default.aspx?scid=kb;en-us;822798&Product=winxp About 1/3 of the way down the page is the RESOLUTION section. Read what it says and follow the directions. If you need additional help, contact me off-list. Art >In view of the forthcoming release of Service Pack 2, can someone please >help me with a problem I have downloading and installing Microsoft up-dates. > >I try to do this on a regular basis, and have automatic up-dates switched >on, but I keep getting a message to tell me that 'this product is not >windows >logo tested' and so it won't proceed with installation. This results >in most >of up-dates failing. > >I have Windows XP, use AOL as my ISP and also have Norton Internet Security >2004 installed (which I have allowed to access microsoft.com). > >best wishes, >GAY > > >Gay J Oliver, Stalybridge, Cheshire,UK >http://members.aol.com/victoroly/genealogy.htm >http://members.aol.com/gayjoliver/Tameside.htm >http://www.fhsc.org.uk/fhsc/dukinfield.htm