Paul, I am indeed using Adobe Photoshop Elements and I followed your instructions and am delighted to discover that I can again access all my photos. I will also now follow your advice further and check out the Microsoft Knowledgebase. Thank you so much for this advice - I really appreciate it. Best wishes, Martyn Queensland, Australia ----- Original Message ----- From: <PaulGask@aol.com> To: <GEN-COMP-TIPS-L@rootsweb.com> Sent: Thursday, August 19, 2004 6:20 PM Subject: Re: [Gen-Comp-Tips] Can't open some folders > > Hi Martyn > > > > I have a large number of photos, including hundreds of family history > photos, stored in various folders. I am unable to open some (not all) of these > folders as when I try, after a pause of a few seconds I get a window displaying > the following message: Windows Explorer has encountered a problem and needs to > close. We are sorry for the inconvenience. When I close this window I get back > to the desktop and sometimes but not always the desktop is on a white > background and I am invited to "restore my active desktop" by clicking on this > button. > > > Are you running Adobe Photoshop Elements on your system ? If so, this problem > arises because that programme has a default setting to create thumbnails of > images, whereas XP doesn't like this. > > Right click on any image file on your hard drive using Windows Explorer. Then > click on "Properties" from the drop down list. Then click on the "Photoshop > Image" tab. Then uncheck the "Generate Thumbnails" box. > > There a bit about this procedure on the Microsoft Knowedgebase, which was how > I solved this when I had the same problem. > > > Best wishes. > > > Paul Gaskell > Minutes Secretary and Publicity Officer > Oxfordshire Family History Society > Web : www.ofhs.org.uk > E-mail : publicity@ofhs.org.uk > > > ==== GEN-COMP-TIPS Mailing List ==== > Cyndi's List of Genealogy Sites of the Internet: > http://www.cyndislist.com > > ============================== > Gain access to over two billion names including the new Immigration > Collection with an Ancestry.com free trial. Click to learn more. > http://www.ancestry.com/rd/redir.asp?targetid=4930&sourceid=1237 >