I want to thank Tony & Chris who made suggestions re my granddaughters pst file. She lives about 260km away, but we saw each other last weekend and the problem appears to be fixed. The IT man who checked her computer tried unsuccessfully to repair the pst file using several methods and programs but the file just couldn't be read or fixed. So the company's 350 odd email addresses are apparently gone. The machine would come up with the BSOD, just sitting idle & not being directly accessed. He eventually changed the mouse and that seems to have fixed the BSOD problem and the computer now works reliably again, but the pst file is apparently unusable. His explanation was that Outlook is very susceptible to failure, if it happens to be active when the machine fails for any reason. I guess that's fairly obvious. She now has an automatic back-up system in place which backs up the selected computer files at the touch of a button. So that's some progress no doubt. Ned ---------------------------------------------------------------------- Message: 1 Date: Tue, 1 Apr 2008 23:18:52 +0930 From: "ray risely" <risely@tadaust.org.au> Subject: [GEN-COMP-TIPS] OUTLOOK PST To: "Gen-Comp-Tips@Rootsweb. Com" <gen-comp-tips@rootsweb.com> Message-ID: <HHENICDNGCIBBAODHMIMIEAIENAA.risely@tadaust.org.au> Content-Type: text/plain; charset="iso-8859-1" Hi all, My granddaughter says she cannot gain access to her Outlook mails or addresses etc from XP. She had a BSOD recently and sent it to the doctor who has got the m/c working again - but now no access to any Outlook files. Notice says 'Outlook cannot access the .pst file'. Can the .pst file be corrupt perhaps - She has found the file, can it be read somehow into a text file or something? Her Outlook contains all her work email addresses etc. Rather important to her. Ned ********************************************