You can always try another virus protection package if Norton proves to be the problem. I use AVG currently with apparent success. It's free to domestic users too. Robyn > Hello again Art, > > Thanks for your response - I promise you this is the last of my problems - > at this stage anyway!! > > I am not sure how to determine what D-link driver I have. When I visited > the D-Link web page the latest driver for my DSL 302G was Version 1.03 > dated 21 Nov 2003. The installation disc I received from my server which > presumably incorporated the driver had Feb 2004 stamped on it so I am > assuming that the driver is the latest one? > > I have checked and found that I have all the latest updates for Norton which > is automatically live updated anyway. > > Following your advice, I turned Norton off about 3-4 hours ago and have > not struck the problem since - mind you, as I indicated before the intervals > between connection breakages vary considerably so I am not sure as yet if > the source of the problem really is Norton. > > I have just noted a reply on Gen-Comp-Tips-L from Kathy who indicates that > she had a similar problem and has suggested a possible cause being a > corrupted Norton file. You will find my reply to her on the list. > > I live in hope that the problem resides with Norton and that it can be fixed > without losing my virus protection. > > Any further advice you have would be much appreciated. > > Kind regards, > > Martyn > > > > ----- Original Message ----- > From: "dolphin213" <dolphin213@cox.net> > To: <GEN-COMP-TIPS-L@rootsweb.com> > Sent: Friday, September 03, 2004 10:06 AM > Subject: Re: [Gen-Comp-Tips] Unable to locate server > > > > > > Marytn, > > > > >I recently changed from my Dial Up internet connection to Broadband > (ADSL) > > >here in Australia. Unfortunately ever since I have struck a frustrating > > >problem that I am unable to solve. The Server provided me with an > external > > >D-Link modem and CD which I used to install the software necessary to > > >connect via Broadband. the problem is as follows: > > > > > >Unpredictably (sometimes every few minutes or at other times more > > >infrequently), my computer tells me it is unable to locate the server and > > >hence at this point I am unable to send or receive emails or download web > > >pages. Sometimes the computer re-establishes contact with the Server > > >unaided within a few minutes although most of the time I have to switch > > >off the computer and modem and reboot to re-establish contact. The four > > >lights on the modem (Power, Status, ADSL and USB) remain on when I > > >encounter the problem. I have contacted my Server on many occasions > > >about this problem but they assure me that it is not their fault, that > the > > >modem and software are functioning correctly and that the cause is most > > >likely to be the result of some incompatibility with some other software > > >on my computer - it was even suggested that Norton might be to blame but > I > > >am reluctant to remove this program. > > > > > >I am wondering if anyone else out there has experienced this problem or > > >can suggest a plan of attack to solve it. > > > > First thing you should do is go to the D-Link web page and make sure you > > have the latest modem drivers for you model. > > > > Next, if you still encounter problems, go to the Norton site and make > > sure your program has the latest updates. If it still exists, try > turning > > off the Norton and see if the problem goes away. > > > > Art > > > >