Marytn, >I recently changed from my Dial Up internet connection to Broadband (ADSL) >here in Australia. Unfortunately ever since I have struck a frustrating >problem that I am unable to solve. The Server provided me with an external >D-Link modem and CD which I used to install the software necessary to >connect via Broadband. the problem is as follows: > >Unpredictably (sometimes every few minutes or at other times more >infrequently), my computer tells me it is unable to locate the server and >hence at this point I am unable to send or receive emails or download web >pages. Sometimes the computer re-establishes contact with the Server >unaided within a few minutes although most of the time I have to switch >off the computer and modem and reboot to re-establish contact. The four >lights on the modem (Power, Status, ADSL and USB) remain on when I >encounter the problem. I have contacted my Server on many occasions >about this problem but they assure me that it is not their fault, that the >modem and software are functioning correctly and that the cause is most >likely to be the result of some incompatibility with some other software >on my computer - it was even suggested that Norton might be to blame but I >am reluctant to remove this program. > >I am wondering if anyone else out there has experienced this problem or >can suggest a plan of attack to solve it. First thing you should do is go to the D-Link web page and make sure you have the latest modem drivers for you model. Next, if you still encounter problems, go to the Norton site and make sure your program has the latest updates. If it still exists, try turning off the Norton and see if the problem goes away. Art