Norton may be Your problem. At one time, my pc was acting the same way. I was able to connect for a short while, and then *poof* i was off the net, if i was able to get there in the first place. Came to find out that one of the files in my AutoLive update was corrupted. After i un installed and then re installed, i was in the clear. The file in question is in the Symantec program folder, namely the LuComServe Application. If You cannot connect to Symantec with Your LiveAuto update feature, then this file is bad and You need to re install. Martyn Peart <martynpeart@optusnet.com.au> wrote:I recently changed from my Dial Up internet connection to Broadband (ADSL) here in Australia. Unfortunately ever since I have struck a frustrating problem that I am unable to solve. The Server provided me with an external D-Link modem and CD which I used to install the software necessary to connect via Broadband. the problem is as follows: Unpredictably (sometimes every few minutes or at other times more infrequently), my computer tells me it is unable to locate the server and hence at this point I am unable to send or receive emails or download web pages. Sometimes the computer re-establishes contact with the Server unaided within a few minutes although most of the time I have to switch off the computer and modem and reboot to re-establish contact. The four lights on the modem (Power, Status, ADSL and USB) remain on when I encounter the problem. I have contacted my Server on many occasions about this problem but they assure me that it is not their fault, that the modem and software are functioning correctly and that the cause is most likely to be the result of some incompatibility with some other software on my computer - it was even suggested that Norton might be to blame but I am reluctant to remove this program. I am wondering if anyone else out there has experienced this problem or can suggest a plan of attack to solve it. Martyn Queensland, Australia

Hello Kathy, Thank you very much for your prompt reply to my query. It is somewhat of a relief to have found someone else who has had the same problem!! Within the LiveUpdate folder I have found the following files all bearing the letters LU: LUALL, LuAll.cnt, LuComServer, LuComServerPS.DLL, ludirloc, LUINFO, LUInit, LUINSTDLL.DLL, and LuResult. I am not sure which of these you are referring to as the possible culprit!! I am able to connect to Symantec with my LiveAuto Update feature and updates occur automatically almost every day so I am not sure if the file you refer to is at fault or not. Unfortunately I cannot reinstall the file immediately as I can't find any discs for my Norton program which came already installed on my computer although I do pay the $30 or so each year for the live update feature. I will have to get back to my supplier to get the disc. In the meantime, I have disabled Norton and so far have had no further interruptions to my connection (nearly 4 hours now) although, as I indicated in my original email, the interval between the interruptions are very variable in duration anyway. What do you think? Martyn Queensland, Australia ----- Original Message ----- From: "Kathy" <kastf@yahoo.com> To: <GEN-COMP-TIPS-L@rootsweb.com> Sent: Friday, September 03, 2004 10:35 AM Subject: Re: [Gen-Comp-Tips] Unable to locate server > Norton may be Your problem. At one time, my pc was acting the same way. I was able to connect for a short while, and then *poof* i was off the net, if i was able to get there in the first place. Came to find out that one of the files in my AutoLive update was corrupted. After i un installed and then re installed, i was in the clear. The file in question is in the Symantec program folder, namely the LuComServe Application. If You cannot connect to Symantec with Your LiveAuto update feature, then this file is bad and You need to re install. > > Martyn Peart <martynpeart@optusnet.com.au> wrote:I recently changed from my Dial Up internet connection to Broadband (ADSL) here in Australia. Unfortunately ever since I have struck a frustrating problem that I am unable to solve. The Server provided me with an external D-Link modem and CD which I used to install the software necessary to connect via Broadband. the problem is as follows: > > Unpredictably (sometimes every few minutes or at other times more infrequently), my computer tells me it is unable to locate the server and hence at this point I am unable to send or receive emails or download web pages. Sometimes the computer re-establishes contact with the Server unaided within a few minutes although most of the time I have to switch off the computer and modem and reboot to re-establish contact. The four lights on the modem (Power, Status, ADSL and USB) remain on when I encounter the problem. I have contacted my Server on many occasions about this problem but they assure me that it is not their fault, that the modem and software are functioning correctly and that the cause is most likely to be the result of some incompatibility with some other software on my computer - it was even suggested that Norton might be to blame but I am reluctant to remove this program. > > I am wondering if anyone else out there has experienced this problem or can suggest a plan of attack to solve it. > > Martyn > Queensland, Australia > > >