Hello again Art, Thanks for your response - I promise you this is the last of my problems - at this stage anyway!! I am not sure how to determine what D-link driver I have. When I visited the D-Link web page the latest driver for my DSL 302G was Version 1.03 dated 21 Nov 2003. The installation disc I received from my server which presumably incorporated the driver had Feb 2004 stamped on it so I am assuming that the driver is the latest one? I have checked and found that I have all the latest updates for Norton which is automatically live updated anyway. Following your advice, I turned Norton off about 3-4 hours ago and have not struck the problem since - mind you, as I indicated before the intervals between connection breakages vary considerably so I am not sure as yet if the source of the problem really is Norton. I have just noted a reply on Gen-Comp-Tips-L from Kathy who indicates that she had a similar problem and has suggested a possible cause being a corrupted Norton file. You will find my reply to her on the list. I live in hope that the problem resides with Norton and that it can be fixed without losing my virus protection. Any further advice you have would be much appreciated. Kind regards, Martyn ----- Original Message ----- From: "dolphin213" <dolphin213@cox.net> To: <GEN-COMP-TIPS-L@rootsweb.com> Sent: Friday, September 03, 2004 10:06 AM Subject: Re: [Gen-Comp-Tips] Unable to locate server > > Marytn, > > >I recently changed from my Dial Up internet connection to Broadband (ADSL) > >here in Australia. Unfortunately ever since I have struck a frustrating > >problem that I am unable to solve. The Server provided me with an external > >D-Link modem and CD which I used to install the software necessary to > >connect via Broadband. the problem is as follows: > > > >Unpredictably (sometimes every few minutes or at other times more > >infrequently), my computer tells me it is unable to locate the server and > >hence at this point I am unable to send or receive emails or download web > >pages. Sometimes the computer re-establishes contact with the Server > >unaided within a few minutes although most of the time I have to switch > >off the computer and modem and reboot to re-establish contact. The four > >lights on the modem (Power, Status, ADSL and USB) remain on when I > >encounter the problem. I have contacted my Server on many occasions > >about this problem but they assure me that it is not their fault, that the > >modem and software are functioning correctly and that the cause is most > >likely to be the result of some incompatibility with some other software > >on my computer - it was even suggested that Norton might be to blame but I > >am reluctant to remove this program. > > > >I am wondering if anyone else out there has experienced this problem or > >can suggest a plan of attack to solve it. > > First thing you should do is go to the D-Link web page and make sure you > have the latest modem drivers for you model. > > Next, if you still encounter problems, go to the Norton site and make > sure your program has the latest updates. If it still exists, try turning > off the Norton and see if the problem goes away. > > Art >

Martyn, >I am not sure how to determine what D-link driver I have. When I visited >the D-Link web page the latest driver for my DSL 302G was Version 1.03 >dated 21 Nov 2003. The installation disc I received from my server which >presumably incorporated the driver had Feb 2004 stamped on it so I am >assuming that the driver is the latest one? If you go into Device Manager, it will show a tab for the Driver. It will show the version number. Since the disc was made after the driver date, I would assume it would have the newest version. >I have checked and found that I have all the latest updates for Norton which >is automatically live updated anyway. Good. >Following your advice, I turned Norton off about 3-4 hours ago and have >not struck the problem since - mind you, as I indicated before the intervals >between connection breakages vary considerably so I am not sure as yet if >the source of the problem really is Norton. So far, it seems that it is. Have you been able to stay connected that long before? >I have just noted a reply on Gen-Comp-Tips-L from Kathy who indicates that >she had a similar problem and has suggested a possible cause being a >corrupted Norton file. You will find my reply to her on the list. Read it. >I live in hope that the problem resides with Norton and that it can be fixed >without losing my virus protection. >Any further advice you have would be much appreciated. If you find that with the Norton disabled you are able to stay connected, then that is the problem. I would un-install Norton. There are several free virus programs that you can use in the mean time. AVG, avast!, AntiVir, just to name 3. Do a web search on any of them to see which one you would prefer. You didn't mention if you were using SP2 or SP1? If it is SP2 do you have the virus notification turned on or off? SP1, this would not apply. Art