Martyn >After disabling Norton yesterday, I stayed on line for about 6 hours with no >further problem and have been on again this morning for about 2 hours >without interruption - so...... it seems to me that we have isolated the >cause of the problem to Norton. > >You have probably seen the correspondence between Kathy and myself and after >a few more hours if I get no drop outs I am going to follow her suggestion >and re-enable Norton and switch off the Auto Live Update feature and see if >I still stay connected. > >What do you think? All I can say is try it and see if it works. By the way, is your Norton the latest version? Art

Hello Art, A few moments ago, I just finished an email to you to say that I had concluded that Norton was at fault and that I was about to re-enable it and try switching off the Auto Live Update but when I tried to send the email I discovered that my connection had failed yet again so it seems that Norton is not at fault after all - back to the drawing board!! You may have seen a message to me on the list from Irene saying that she had a similar problem and contacted D-Link who make the modem and they talked her through some modifications by phone that seemed to fix the problem. I am going to try that next unless you have any other ideas? Martyn