I do not understand the list of compatible operating systems with the exclusion of XP. I have Windows XP -until downloading and installing SP 1&2 I had no problems using MrSid with any of the census images on Ancestry. After installation of SP 1 & 2 the images would download-blurred to the degree they could not be read and MrSID features would not work. I could switch to HTML viewer without any problems. My Nortonantivirsus subscription was up for renewal,. I renewed with an upgrade to Norton 2005. Now I am unable to download the census images using MrSID. I receive an error message and am unable to go to HTML. Any suggestions would be appreciated. I have not visited with anyone from Microsoft or Norton about the problem.

Sue, I do not have the Norton problem, because I have not yet upgraded to Norton5, but I certainly do with MrSiD. Did you read the information that I sent through from Ancestry.com regarding MrSiD? Janet ----- Original Message ----- From: "Sue Schnieder" <sues@trib.com> To: <GEN-COMP-TIPS-L@rootsweb.com> Sent: Friday, September 24, 2004 7:43 PM Subject: [Gen-Comp-Tips] Windows XP and MrSID >I do not understand the list of compatible operating systems with the >exclusion of XP. I have Windows XP -until downloading and installing SP 1&2 >I had no problems using MrSid with any of the census images on Ancestry. >After installation of SP 1 & 2 the images would download-blurred to the >degree they could not be read and MrSID features would not work. I could >switch to HTML viewer without any problems. My Nortonantivirsus >subscription was up for renewal,. I renewed with an upgrade to Norton 2005. >Now I am unable to download the census images using MrSID. I receive an >error message and am unable to go to HTML. Any suggestions would be >appreciated. I have not visited with anyone from Microsoft or Norton about >the problem. > > > ==== GEN-COMP-TIPS Mailing List ==== > To unsubscribe from this list send a message to > GEN-COMP-TIPS-L-REQUEST@ROOTSWEB.COM with the word UNSUBSCRIBE in the body > of the message. > > ============================== > Gain access to over two billion names including the new Immigration > Collection with an Ancestry.com free trial. Click to learn more. > http://www.ancestry.com/rd/redir.asp?targetid=4930&sourceid=1237 > >