Martyn: The file that caused the problem for me was the LuComServer. Somehow, that file became corrupted and the very first sympton I noticed was that the Live Auto update would not connect most of the time. Then, came the problems with connecting and staying connected. I went through all the programs that I has scheduled to start when I booted up my machine, meaning that I disabled then re enabled them to find where the problem was. After I un installed Norton, I thought I would be home free. When the problem persisted, I realized that I needed to purge my system of the Symantec files also. After that, I reinstalled Norton, and I have been problem free ever since. That was nearly 2 years ago. [knock on wood] If you can't re install, no reason to worry. Simply turn the Auto Live update off, leaving Norton itself on to protect your system. I know I said that I re installed everything, but I tend to do things the hard way! Kathy Martyn Peart <martynpeart@optusnet.com.au> wrote: Hello Kathy, Thank you very much for your prompt reply to my query. It is somewhat of a relief to have found someone else who has had the same problem!! Within the LiveUpdate folder I have found the following files all bearing the letters LU: LUALL, LuAll.cnt, LuComServer, LuComServerPS.DLL, ludirloc, LUINFO, LUInit, LUINSTDLL.DLL, and LuResult. I am not sure which of these you are referring to as the possible culprit!! I am able to connect to Symantec with my LiveAuto Update feature and updates occur automatically almost every day so I am not sure if the file you refer to is at fault or not. Unfortunately I cannot reinstall the file immediately as I can't find any discs for my Norton program which came already installed on my computer although I do pay the $30 or so each year for the live update feature. I will have to get back to my supplier to get the disc. In the meantime, I have disabled Norton and so far have had no further interruptions to my connection (nearly 4 hours now) although, as I indicated in my original email, the interval between the interruptions are very variable in duration anyway. What do you think? Martyn Queensland, Australia ----- Original Message ----- From: "Kathy" To: Sent: Friday, September 03, 2004 10:35 AM Subject: Re: [Gen-Comp-Tips] Unable to locate server > Norton may be Your problem. At one time, my pc was acting the same way. I was able to connect for a short while, and then *poof* i was off the net, if i was able to get there in the first place. Came to find out that one of the files in my AutoLive update was corrupted. After i un installed and then re installed, i was in the clear. The file in question is in the Symantec program folder, namely the LuComServe Application. If You cannot connect to Symantec with Your LiveAuto update feature, then this file is bad and You need to re install. > > Martyn Peart wrote:I recently changed from my Dial Up internet connection to Broadband (ADSL) here in Australia. Unfortunately ever since I have struck a frustrating problem that I am unable to solve. The Server provided me with an external D-Link modem and CD which I used to install the software necessary to connect via Broadband. the problem is as follows: > > Unpredictably (sometimes every few minutes or at other times more infrequently), my computer tells me it is unable to locate the server and hence at this point I am unable to send or receive emails or download web pages. Sometimes the computer re-establishes contact with the Server unaided within a few minutes although most of the time I have to switch off the computer and modem and reboot to re-establish contact. The four lights on the modem (Power, Status, ADSL and USB) remain on when I encounter the problem. I have contacted my Server on many occasions about this problem but they assure me that it is not their fault, that the modem and software are functioning correctly and that the cause is most likely to be the result of some incompatibility with some other software on my computer - it was even suggested that Norton might be to blame but I am reluctant to remove this program. > > I am wondering if anyone else out there has experienced this problem or can suggest a plan of attack to solve it. > > Martyn > Queensland, Australia > > >

Kathy, Thanks for that. After disabling Norton, I was on for about 6 hours yesterday and have been on for about 2 hours so far this morning and so far have had no drop out. If this continues I shall next try enabling Norton and will turn off the Live Update feature as you suggest and see if my good luck continues. I must say it is marvellous to be able to stay on line and not to have to keep rebooting!! Thanks again for your help. Martyn ----- Original Message ----- From: "Kathy" <kastf@yahoo.com> To: <GEN-COMP-TIPS-L@rootsweb.com> Sent: Friday, September 03, 2004 10:38 PM Subject: Re: [Gen-Comp-Tips] Unable to locate server > Martyn: > The file that caused the problem for me was the LuComServer. Somehow, that file became corrupted and the very first sympton I noticed was that the Live Auto update would not connect most of the time. Then, came the problems with connecting and staying connected. I went through all the programs that I has scheduled to start when I booted up my machine, meaning that I disabled then re enabled them to find where the problem was. > After I un installed Norton, I thought I would be home free. When the problem persisted, I realized that I needed to purge my system of the Symantec files also. After that, I reinstalled Norton, and I have been problem free ever since. That was nearly 2 years ago. [knock on wood] > If you can't re install, no reason to worry. Simply turn the Auto Live update off, leaving Norton itself on to protect your system. I know I said that I re installed everything, but I tend to do things the hard way! > Kathy > > Martyn Peart <martynpeart@optusnet.com.au> wrote: > Hello Kathy, > > Thank you very much for your prompt reply to my query. It is somewhat of a > relief to have found someone else who has had the same problem!! Within the > LiveUpdate folder I have found the following files all bearing the letters > LU: > > LUALL, LuAll.cnt, LuComServer, LuComServerPS.DLL, ludirloc, LUINFO, > LUInit, LUINSTDLL.DLL, and LuResult. I am not sure which of these you are > referring to as the possible culprit!! > > I am able to connect to Symantec with my LiveAuto Update feature and updates > occur automatically almost every day so I am not sure if the file > you refer to is at fault or not. Unfortunately I cannot reinstall the file > immediately > as I can't find any discs for my Norton program which came already installed > on my > computer although I do pay the $30 or so each year for the live update > feature. I will have to get back to my supplier to get the disc. In the > meantime, I have disabled Norton and so far have had no further > interruptions to my connection (nearly 4 hours now) although, as I > indicated in my original email, the interval between the interruptions are > very variable in duration anyway. > > What do you think? > > Martyn > Queensland, Australia > > > > ----- Original Message ----- > From: "Kathy" > To: > Sent: Friday, September 03, 2004 10:35 AM > Subject: Re: [Gen-Comp-Tips] Unable to locate server > > > > Norton may be Your problem. At one time, my pc was acting the same way. I > was able to connect for a short while, and then *poof* i was off the net, > if i was able to get there in the first place. Came to find out that one of > the files in my AutoLive update was corrupted. After i un installed and then > re installed, i was in the clear. The file in question is in the Symantec > program folder, namely the LuComServe Application. If You cannot connect to > Symantec with Your LiveAuto update feature, then this file is bad and You > need to re install. > > > > Martyn Peart wrote:I recently changed from > my Dial Up internet connection to Broadband (ADSL) here in Australia. > Unfortunately ever since I have struck a frustrating problem that I am > unable to solve. The Server provided me with an external D-Link modem and CD > which I used to install the software necessary to connect via Broadband. the > problem is as follows: > > > > Unpredictably (sometimes every few minutes or at other times more > infrequently), my computer tells me it is unable to locate the server and > hence at this point I am unable to send or receive emails or download web > pages. Sometimes the computer re-establishes contact with the Server unaided > within a few minutes although most of the time I have to switch off the > computer and modem and reboot to re-establish contact. The four lights on > the modem (Power, Status, ADSL and USB) remain on when I encounter the > problem. I have contacted my Server on many occasions about this problem but > they assure me that it is not their fault, that the modem and software are > functioning correctly and that the cause is most likely to be the result of > some incompatibility with some other software on my computer - it was even > suggested that Norton might be to blame but I am reluctant to remove this > program. > > > > I am wondering if anyone else out there has experienced this problem or > can suggest a plan of attack to solve it. > > > > Martyn > > Queensland, Australia > > > > > > > >