Sybil, >What are the differences between these two programs? Does XP Home need >the service packs discussed so much here? Sybil Chapman The differences between the Home and Professional versions are to numerous to mention on the list. I suggest you go to the Microsoft web page and read about them. Yes. Both versions need the Service Pack 2 installed to be fully up-to-date. Art

What are the differences between these two programs? Does XP Home need the service packs discussed so much here? Sybil Chapman

Kerryn, >I have yet to install the XP2 update. I think its sitting there waiting, >but if it did download over a period of time why didn't the "install" box >show itself? >As I am on dial-up I've been a bit hesitant to go further as yet. >What other things does it change besides firewall and virus security? I >have both personal firewall (zonealarm-pro) and VET antivirus. Do I need >to be in a hurry to install it if this is all that changes? >After reading Art's email about ordering the CD, I have done that as well >just to have it in case of crashes. The SP2 may not have fully downloaded and that is why the install box hasn't shown itself. Wait awhile until it does come up before attempting to install it. With a dial-up connection MS has stated that it may take several days for the download to complete as it can only download when you are connected. There are many things that have been changed/updated with the SP2. The security is just one feature mentioned as that is the one that seems to be giving people the problems. I should mention that problems are only encountered by a small percentage (15% or less) of those that have installed the update. I have been using SP2 without any problems. You just have to be careful when the system reboots to tell it what to do concerning the firewall, virus program and updates. Learn to use the new Security Center in the method that is best for you. Check the web site here: http://support.microsoft.com/default.aspx?kbid=842242 and see if you are running any of the problem programs (and versions) listed. If you are not, you shouldn't have any problems. I'm glad to hear you have ordered the CD. Since it is free, it doesn't hurt to have it. You never can tell when a need may arise! Hope this helps. Art

Dear Arthur, May I suggest you send the family history data to the local family history society that relates to the main location of your late friend's work. Also you may find addresses of other people with interests in the work in the files, they may well be able to handle to care of the data and keep copies to hand on to the next generation. Best wishes, Chris. You asked: This is a point that has just come home to me. as I have had a very good friend die. & his wife and children are not at all interested, in his years of work. Luckily I was asked to format his drive, so I was able to save most of his work. & I got his wife's permission to send his tree to the LDS. but what do I do with the rest, until his grandchildren come of age? (That is if I am still around then) Regards Arthur --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.745 / Virus Database: 497 - Release Date: 27/08/2004

Hello Kathy, Thank you very much for your prompt reply to my query. It is somewhat of a relief to have found someone else who has had the same problem!! Within the LiveUpdate folder I have found the following files all bearing the letters LU: LUALL, LuAll.cnt, LuComServer, LuComServerPS.DLL, ludirloc, LUINFO, LUInit, LUINSTDLL.DLL, and LuResult. I am not sure which of these you are referring to as the possible culprit!! I am able to connect to Symantec with my LiveAuto Update feature and updates occur automatically almost every day so I am not sure if the file you refer to is at fault or not. Unfortunately I cannot reinstall the file immediately as I can't find any discs for my Norton program which came already installed on my computer although I do pay the $30 or so each year for the live update feature. I will have to get back to my supplier to get the disc. In the meantime, I have disabled Norton and so far have had no further interruptions to my connection (nearly 4 hours now) although, as I indicated in my original email, the interval between the interruptions are very variable in duration anyway. What do you think? Martyn Queensland, Australia ----- Original Message ----- From: "Kathy" <kastf@yahoo.com> To: <GEN-COMP-TIPS-L@rootsweb.com> Sent: Friday, September 03, 2004 10:35 AM Subject: Re: [Gen-Comp-Tips] Unable to locate server > Norton may be Your problem. At one time, my pc was acting the same way. I was able to connect for a short while, and then *poof* i was off the net, if i was able to get there in the first place. Came to find out that one of the files in my AutoLive update was corrupted. After i un installed and then re installed, i was in the clear. The file in question is in the Symantec program folder, namely the LuComServe Application. If You cannot connect to Symantec with Your LiveAuto update feature, then this file is bad and You need to re install. > > Martyn Peart <martynpeart@optusnet.com.au> wrote:I recently changed from my Dial Up internet connection to Broadband (ADSL) here in Australia. Unfortunately ever since I have struck a frustrating problem that I am unable to solve. The Server provided me with an external D-Link modem and CD which I used to install the software necessary to connect via Broadband. the problem is as follows: > > Unpredictably (sometimes every few minutes or at other times more infrequently), my computer tells me it is unable to locate the server and hence at this point I am unable to send or receive emails or download web pages. Sometimes the computer re-establishes contact with the Server unaided within a few minutes although most of the time I have to switch off the computer and modem and reboot to re-establish contact. The four lights on the modem (Power, Status, ADSL and USB) remain on when I encounter the problem. I have contacted my Server on many occasions about this problem but they assure me that it is not their fault, that the modem and software are functioning correctly and that the cause is most likely to be the result of some incompatibility with some other software on my computer - it was even suggested that Norton might be to blame but I am reluctant to remove this program. > > I am wondering if anyone else out there has experienced this problem or can suggest a plan of attack to solve it. > > Martyn > Queensland, Australia > > >

Hello again Art, Thanks for your response - I promise you this is the last of my problems - at this stage anyway!! I am not sure how to determine what D-link driver I have. When I visited the D-Link web page the latest driver for my DSL 302G was Version 1.03 dated 21 Nov 2003. The installation disc I received from my server which presumably incorporated the driver had Feb 2004 stamped on it so I am assuming that the driver is the latest one? I have checked and found that I have all the latest updates for Norton which is automatically live updated anyway. Following your advice, I turned Norton off about 3-4 hours ago and have not struck the problem since - mind you, as I indicated before the intervals between connection breakages vary considerably so I am not sure as yet if the source of the problem really is Norton. I have just noted a reply on Gen-Comp-Tips-L from Kathy who indicates that she had a similar problem and has suggested a possible cause being a corrupted Norton file. You will find my reply to her on the list. I live in hope that the problem resides with Norton and that it can be fixed without losing my virus protection. Any further advice you have would be much appreciated. Kind regards, Martyn ----- Original Message ----- From: "dolphin213" <dolphin213@cox.net> To: <GEN-COMP-TIPS-L@rootsweb.com> Sent: Friday, September 03, 2004 10:06 AM Subject: Re: [Gen-Comp-Tips] Unable to locate server > > Marytn, > > >I recently changed from my Dial Up internet connection to Broadband (ADSL) > >here in Australia. Unfortunately ever since I have struck a frustrating > >problem that I am unable to solve. The Server provided me with an external > >D-Link modem and CD which I used to install the software necessary to > >connect via Broadband. the problem is as follows: > > > >Unpredictably (sometimes every few minutes or at other times more > >infrequently), my computer tells me it is unable to locate the server and > >hence at this point I am unable to send or receive emails or download web > >pages. Sometimes the computer re-establishes contact with the Server > >unaided within a few minutes although most of the time I have to switch > >off the computer and modem and reboot to re-establish contact. The four > >lights on the modem (Power, Status, ADSL and USB) remain on when I > >encounter the problem. I have contacted my Server on many occasions > >about this problem but they assure me that it is not their fault, that the > >modem and software are functioning correctly and that the cause is most > >likely to be the result of some incompatibility with some other software > >on my computer - it was even suggested that Norton might be to blame but I > >am reluctant to remove this program. > > > >I am wondering if anyone else out there has experienced this problem or > >can suggest a plan of attack to solve it. > > First thing you should do is go to the D-Link web page and make sure you > have the latest modem drivers for you model. > > Next, if you still encounter problems, go to the Norton site and make > sure your program has the latest updates. If it still exists, try turning > off the Norton and see if the problem goes away. > > Art >

And, may I add, to the "local" historical society (ies). I found my g-g-granmother Ward's original (not copy) Bible at an historical society in NJ. Maureen ----- Original Message ----- From: "Christine Gibbins" <cmgibbins@tiscali.co.uk> To: <GEN-COMP-TIPS-L@rootsweb.com> Sent: Friday, September 03, 2004 8:51 AM Subject: [Gen-Comp-Tips] RE: WHAT DO WE STORE OUR GOODIES ON. Dear Arthur, May I suggest you send the family history data to the local family history society that relates to the main location of your late friend's work. Also you may find addresses of other people with interests in the work in the files, they may well be able to handle to care of the data and keep copies to hand on to the next generation. Best wishes, Chris. You asked: This is a point that has just come home to me. as I have had a very good friend die. & his wife and children are not at all interested, in his years of work. Luckily I was asked to format his drive, so I was able to save most of his work. & I got his wife's permission to send his tree to the LDS. but what do I do with the rest, until his grandchildren come of age? (That is if I am still around then) Regards Arthur --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.745 / Virus Database: 497 - Release Date: 27/08/2004

Bravo for you, Joan. We have a fairly well known researcher in Ohio who has at the age of nearly 80 amassed and published "tons" of work on the Bogardus/Brouwer family lines (Adam Brouwer was one of my 10th g-grandfathers/New Amsrerdam 1624). He has never used, wanted nor needed a computer. Admittedly that's rare in this day and age but it speaks volumes, to me at least. I can't tell from your addy where you are located so I have no idea whether or not you've heard of him, but it's certainly worth thinking about. I also have books in my home library dating back to the 1920's and thereabouts.....yellowed with age but otherwise intact and certainly readable. Maureen ----- Original Message ----- From: "Joan L. Asche" <jasche45133@aol.com> To: <GEN-COMP-TIPS-L@rootsweb.com> Sent: Friday, September 03, 2004 6:06 AM Subject: Re: [Gen-Comp-Tips] WHAT DO WE STORE OUR GOODIES ON. Paper works for me. After having just lost all of my data from a computer crash and not having a working CD ROM or zip drive to back it up -- had I not had a paper copy I doubt I would still be doing this hobby, and would not have started over. So needless to say, I trust paper. Since none of my family is interested in being the keeper of family history, I sent a backup copy to my cousin who is also interested in our family history. She had to have a paper copy because she doesn't own a computer and has no plan to purchase one in the future. She has done all of her research the old fashioned way and keeps her family tree written in ball point pen. Believe or not, there are a few people in the world who do not own computers or have internet accesss. I have in my possession a photocopy of a serveral page, well-documented manuscript done several years ago by a now deceased distant relative who typed all of his research on a old typewriter on paper. Since mine is an ongoing and ever growing hobby I update my paper copy often. What will happen to my research after I am gone is anybody's guess but I doubt by that time it won't much matter to me anyway. :) Arthur & Stella wrote on 9/3/2004, 3:10 AM: > It is not as easy as that Joan. > > There is a lot of reports that the paper we now use is acidic > and only has a life of 10 years likewise the ink we now use. > I know it will last much longer then that but it is hardly the > media one would trust with our years of hard work. > Then we have to get a copy to each of our loved ones. > > This is a point that has just come home to me. as I have had > a very good friend die. & his wife and children are not at all > interested, in his years of work. > > Luckily I was asked to format his drive, so I was able to save > most of his work. & I got his wife's permission to send his tree > to the LDS. but what do I do with the rest, until his grandchildren > come of age? (That is if I am still around then) > > Regards Arthur > > ----- Original Message ----- > From: "Joan L. Asche" <jasche45133@aol.com> > To: <GEN-COMP-TIPS-L@rootsweb.com> > Sent: Thursday, September 02, 2004 8:56 PM > Subject: Re: [Gen-Comp-Tips] WHAT DO WE STORE OUR GOODIES ON. > > > > Maybe this sounds stupid but why not paper? > > > > Every so often update a hardcopy and store it in binder where the > family > > can find it. > > > > This way family members not familiar with computer/or the programs I > use > > still have access to the family history. > > > > Arthur & Stella wrote on 9/1/2004, 7:18 PM: > > > > > Thanks for that Teresa. > > > > > > I have backed all my data threefold One for each of my adult > children. > > > Hoping one survives. But my point is we require some kind of a > standard. > > > The problem as I see it, doesn't stop with the dye, there is a glue > > > problem. > > > & we have all heard of exploding CD's, or scratched CD's, or even > the > > > programs the data is written on. e.g. I have several files I wrote > > > back in > > > the days of ATARI on a long lost program. they are now useless as I > can't > > > read them. > > > And who says that CD's will be around in 20 years remember the 5.5" > > > floppies? how many of us could recover data from them? > > > > > > It seems to me we are progressing backwards? (If that makes any > sense) > > > I pulled out my grandfathers WW1 paybook the other day, that had > gone > > > through the trenches, & who knows what. from 1914. and would you > believe > > > it? it is as legible as the day it was written in 1914. & I can't > even > > > recover > > > data I wrote 15 years ago. (Well I could but it would cost me an > arm & > a > > > leg). > > > We have to think foreword. & make our data as easy for our > descendents > to > > > read as it is for me to pick up granddads paybook. or we are wasting > our > > > time. > > > > > > FOOD FOR THOUGHT! > > > Arthur South Oz > > > > > > Ps I am a born pessimist. but I would love to hear some > alternatives. >

I would like to know this as well ,please. Michelle.

I recently changed from my Dial Up internet connection to Broadband (ADSL) here in Australia. Unfortunately ever since I have struck a frustrating problem that I am unable to solve. The Server provided me with an external D-Link modem and CD which I used to install the software necessary to connect via Broadband. the problem is as follows: Unpredictably (sometimes every few minutes or at other times more infrequently), my computer tells me it is unable to locate the server and hence at this point I am unable to send or receive emails or download web pages. Sometimes the computer re-establishes contact with the Server unaided within a few minutes although most of the time I have to switch off the computer and modem and reboot to re-establish contact. The four lights on the modem (Power, Status, ADSL and USB) remain on when I encounter the problem. I have contacted my Server on many occasions about this problem but they assure me that it is not their fault, that the modem and software are functioning correctly and that the cause is most likely to be the result of some incompatibility with some other software on my computer - it was even suggested that Norton might be to blame but I am reluctant to remove this program. I am wondering if anyone else out there has experienced this problem or can suggest a plan of attack to solve it. Martyn Queensland, Australia

I have used Restore Point before with success. However after loading SP2, when I found out, among other things, that my PAF5 programme takes an age to load, and that pictures do not load in emails, I thought I would use Restore Point to repair my computer. Using the point at which I loaded SP2 it gave the message that it could not cannot restore to that point, I tried an earlier date and that did not work either. What would happen if I deleted Windows XP Service Pack 2 in Control Panel - Add/Remove programmes? Bryan A Curran Hamilton, New Zealand ----- Original Message ----- From: "Doris Mathis" <doris40@aeroinc.net> To: <GEN-COMP-TIPS-L@rootsweb.com> Sent: Friday, September 03, 2004 12:14 AM Subject: Re: [Gen-Comp-Tips] XP SP2 CD

Excellent response I feel better all ready!!!! Or we could kill a few animals for parchment we know that will last for a 1000 years. now the ink's the problem. Arthur ----- Original Message ----- From: "Martin ADAMS" <martin@adams3606.fsnet.co.uk> To: <GEN-COMP-TIPS-L@rootsweb.com> Sent: Friday, September 03, 2004 2:53 AM Subject: Re: @SPAM+++++++++ [Gen-Comp-Tips] WHAT DO WE STORE OUR GOODIES ON. > Don't worry Arthur, providing you get your super 8's transferred to video > then to DVD and slides to DVD, the next stage will be digital storage on a > chip.......then on to micro organisms stored within our body so that we can > access them at any time. It won't matter of course as by then everyone will > live for ever and be able to tell Family History orally to their 10x great > grandchildren who will be living on other planets to leave some room here. > Ive depressed myself already! > Regards > Martin > ----- Original Message ----- > From: "Arthur & Stella" <starwall@optusnet.com.au> > To: <GEN-COMP-TIPS-L@rootsweb.com> > Sent: Wednesday, September 01, 2004 3:57 AM > Subject: @SPAM+++++++++ [Gen-Comp-Tips] WHAT DO WE STORE OUR GOODIES ON. > >

Thanks. Joan Marie Young wrote on 9/3/2004, 7:05 AM: > Dear Joan, > I too, trust paper. I have my research on CD plus the Computer and also > paper. > Marie > >

Hi Kerryn, You might want to go to the archives for this list over the past couple of months. Each question you've asked has been answered once or maybe twice on the list and good websites have been provided as well which tell you what all is provided in SP2. You'll be able to make the best decision for you after reading all of the entries on this list as well as the websites. The address for GEN-COMP-TIPS archives: http://archiver.rootsweb.com/th/index/GEN-COMP-TIPS Have a great day reading, Kerryn. Marie -----Original Message----- From: kerryn taylor [mailto:maude103@hotmail.com] Sent: Friday, September 03, 2004 4:53 AM To: GEN-COMP-TIPS-L@rootsweb.com Subject: [Gen-Comp-Tips] XP2 question G'day Everyone, I have yet to install the XP2 update. I think its sitting there waiting, but if it did download over a period of time why didn't the "install" box show itself? As I am on dial-up I've been a bit hesitant to go further as yet. What other things does it change besides firewall and virus security? I have both personal firewall (zonealarm-pro) and VET antivirus. Do I need to be in a hurry to install it if this is all that changes? After reading Art's email about ordering the CD, I have done that as well just to have it in case of crashes. regards Kerryn (Australia) --- Incoming mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.745 / Virus Database: 497 - Release Date: 8/27/2004 --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.745 / Virus Database: 497 - Release Date: 8/27/2004

Paper works for me. After having just lost all of my data from a computer crash and not having a working CD ROM or zip drive to back it up -- had I not had a paper copy I doubt I would still be doing this hobby, and would not have started over. So needless to say, I trust paper. Since none of my family is interested in being the keeper of family history, I sent a backup copy to my cousin who is also interested in our family history. She had to have a paper copy because she doesn't own a computer and has no plan to purchase one in the future. She has done all of her research the old fashioned way and keeps her family tree written in ball point pen. Believe or not, there are a few people in the world who do not own computers or have internet accesss. I have in my possession a photocopy of a serveral page, well-documented manuscript done several years ago by a now deceased distant relative who typed all of his research on a old typewriter on paper. Since mine is an ongoing and ever growing hobby I update my paper copy often. What will happen to my research after I am gone is anybody's guess but I doubt by that time it won't much matter to me anyway. :) Arthur & Stella wrote on 9/3/2004, 3:10 AM: > It is not as easy as that Joan. > > There is a lot of reports that the paper we now use is acidic > and only has a life of 10 years likewise the ink we now use. > I know it will last much longer then that but it is hardly the > media one would trust with our years of hard work. > Then we have to get a copy to each of our loved ones. > > This is a point that has just come home to me. as I have had > a very good friend die. & his wife and children are not at all > interested, in his years of work. > > Luckily I was asked to format his drive, so I was able to save > most of his work. & I got his wife's permission to send his tree > to the LDS. but what do I do with the rest, until his grandchildren > come of age? (That is if I am still around then) > > Regards Arthur > > ----- Original Message ----- > From: "Joan L. Asche" <jasche45133@aol.com> > To: <GEN-COMP-TIPS-L@rootsweb.com> > Sent: Thursday, September 02, 2004 8:56 PM > Subject: Re: [Gen-Comp-Tips] WHAT DO WE STORE OUR GOODIES ON. > > > > Maybe this sounds stupid but why not paper? > > > > Every so often update a hardcopy and store it in binder where the > family > > can find it. > > > > This way family members not familiar with computer/or the programs I > use > > still have access to the family history. > > > > Arthur & Stella wrote on 9/1/2004, 7:18 PM: > > > > > Thanks for that Teresa. > > > > > > I have backed all my data threefold One for each of my adult > children. > > > Hoping one survives. But my point is we require some kind of a > standard. > > > The problem as I see it, doesn't stop with the dye, there is a glue > > > problem. > > > & we have all heard of exploding CD's, or scratched CD's, or even > the > > > programs the data is written on. e.g. I have several files I wrote > > > back in > > > the days of ATARI on a long lost program. they are now useless as I > can't > > > read them. > > > And who says that CD's will be around in 20 years remember the 5.5" > > > floppies? how many of us could recover data from them? > > > > > > It seems to me we are progressing backwards? (If that makes any > sense) > > > I pulled out my grandfathers WW1 paybook the other day, that had > gone > > > through the trenches, & who knows what. from 1914. and would you > believe > > > it? it is as legible as the day it was written in 1914. & I can't > even > > > recover > > > data I wrote 15 years ago. (Well I could but it would cost me an > arm & > a > > > leg). > > > We have to think foreword. & make our data as easy for our > descendents > to > > > read as it is for me to pick up granddads paybook. or we are wasting > our > > > time. > > > > > > FOOD FOR THOUGHT! > > > Arthur South Oz > > > > > > Ps I am a born pessimist. but I would love to hear some > alternatives. >

Martyn: The file that caused the problem for me was the LuComServer. Somehow, that file became corrupted and the very first sympton I noticed was that the Live Auto update would not connect most of the time. Then, came the problems with connecting and staying connected. I went through all the programs that I has scheduled to start when I booted up my machine, meaning that I disabled then re enabled them to find where the problem was. After I un installed Norton, I thought I would be home free. When the problem persisted, I realized that I needed to purge my system of the Symantec files also. After that, I reinstalled Norton, and I have been problem free ever since. That was nearly 2 years ago. [knock on wood] If you can't re install, no reason to worry. Simply turn the Auto Live update off, leaving Norton itself on to protect your system. I know I said that I re installed everything, but I tend to do things the hard way! Kathy Martyn Peart <martynpeart@optusnet.com.au> wrote: Hello Kathy, Thank you very much for your prompt reply to my query. It is somewhat of a relief to have found someone else who has had the same problem!! Within the LiveUpdate folder I have found the following files all bearing the letters LU: LUALL, LuAll.cnt, LuComServer, LuComServerPS.DLL, ludirloc, LUINFO, LUInit, LUINSTDLL.DLL, and LuResult. I am not sure which of these you are referring to as the possible culprit!! I am able to connect to Symantec with my LiveAuto Update feature and updates occur automatically almost every day so I am not sure if the file you refer to is at fault or not. Unfortunately I cannot reinstall the file immediately as I can't find any discs for my Norton program which came already installed on my computer although I do pay the $30 or so each year for the live update feature. I will have to get back to my supplier to get the disc. In the meantime, I have disabled Norton and so far have had no further interruptions to my connection (nearly 4 hours now) although, as I indicated in my original email, the interval between the interruptions are very variable in duration anyway. What do you think? Martyn Queensland, Australia ----- Original Message ----- From: "Kathy" To: Sent: Friday, September 03, 2004 10:35 AM Subject: Re: [Gen-Comp-Tips] Unable to locate server > Norton may be Your problem. At one time, my pc was acting the same way. I was able to connect for a short while, and then *poof* i was off the net, if i was able to get there in the first place. Came to find out that one of the files in my AutoLive update was corrupted. After i un installed and then re installed, i was in the clear. The file in question is in the Symantec program folder, namely the LuComServe Application. If You cannot connect to Symantec with Your LiveAuto update feature, then this file is bad and You need to re install. > > Martyn Peart wrote:I recently changed from my Dial Up internet connection to Broadband (ADSL) here in Australia. Unfortunately ever since I have struck a frustrating problem that I am unable to solve. The Server provided me with an external D-Link modem and CD which I used to install the software necessary to connect via Broadband. the problem is as follows: > > Unpredictably (sometimes every few minutes or at other times more infrequently), my computer tells me it is unable to locate the server and hence at this point I am unable to send or receive emails or download web pages. Sometimes the computer re-establishes contact with the Server unaided within a few minutes although most of the time I have to switch off the computer and modem and reboot to re-establish contact. The four lights on the modem (Power, Status, ADSL and USB) remain on when I encounter the problem. I have contacted my Server on many occasions about this problem but they assure me that it is not their fault, that the modem and software are functioning correctly and that the cause is most likely to be the result of some incompatibility with some other software on my computer - it was even suggested that Norton might be to blame but I am reluctant to remove this program. > > I am wondering if anyone else out there has experienced this problem or can suggest a plan of attack to solve it. > > Martyn > Queensland, Australia > > >

You can always try another virus protection package if Norton proves to be the problem. I use AVG currently with apparent success. It's free to domestic users too. Robyn > Hello again Art, > > Thanks for your response - I promise you this is the last of my problems - > at this stage anyway!! > > I am not sure how to determine what D-link driver I have. When I visited > the D-Link web page the latest driver for my DSL 302G was Version 1.03 > dated 21 Nov 2003. The installation disc I received from my server which > presumably incorporated the driver had Feb 2004 stamped on it so I am > assuming that the driver is the latest one? > > I have checked and found that I have all the latest updates for Norton which > is automatically live updated anyway. > > Following your advice, I turned Norton off about 3-4 hours ago and have > not struck the problem since - mind you, as I indicated before the intervals > between connection breakages vary considerably so I am not sure as yet if > the source of the problem really is Norton. > > I have just noted a reply on Gen-Comp-Tips-L from Kathy who indicates that > she had a similar problem and has suggested a possible cause being a > corrupted Norton file. You will find my reply to her on the list. > > I live in hope that the problem resides with Norton and that it can be fixed > without losing my virus protection. > > Any further advice you have would be much appreciated. > > Kind regards, > > Martyn > > > > ----- Original Message ----- > From: "dolphin213" <dolphin213@cox.net> > To: <GEN-COMP-TIPS-L@rootsweb.com> > Sent: Friday, September 03, 2004 10:06 AM > Subject: Re: [Gen-Comp-Tips] Unable to locate server > > > > > > Marytn, > > > > >I recently changed from my Dial Up internet connection to Broadband > (ADSL) > > >here in Australia. Unfortunately ever since I have struck a frustrating > > >problem that I am unable to solve. The Server provided me with an > external > > >D-Link modem and CD which I used to install the software necessary to > > >connect via Broadband. the problem is as follows: > > > > > >Unpredictably (sometimes every few minutes or at other times more > > >infrequently), my computer tells me it is unable to locate the server and > > >hence at this point I am unable to send or receive emails or download web > > >pages. Sometimes the computer re-establishes contact with the Server > > >unaided within a few minutes although most of the time I have to switch > > >off the computer and modem and reboot to re-establish contact. The four > > >lights on the modem (Power, Status, ADSL and USB) remain on when I > > >encounter the problem. I have contacted my Server on many occasions > > >about this problem but they assure me that it is not their fault, that > the > > >modem and software are functioning correctly and that the cause is most > > >likely to be the result of some incompatibility with some other software > > >on my computer - it was even suggested that Norton might be to blame but > I > > >am reluctant to remove this program. > > > > > >I am wondering if anyone else out there has experienced this problem or > > >can suggest a plan of attack to solve it. > > > > First thing you should do is go to the D-Link web page and make sure you > > have the latest modem drivers for you model. > > > > Next, if you still encounter problems, go to the Norton site and make > > sure your program has the latest updates. If it still exists, try > turning > > off the Norton and see if the problem goes away. > > > > Art > > > >

>Have just been in to the Device manager and the Driver Version is 1.2.0.4 >and I let the computer do a search for an updated driver and it indicated >that this was the latest - it doesn't equate with the information from the >D-Link site (gives version 1.03 as the latest - which from the numbers seems >to predate 1.2.0.4!!!). However, I am satisfied that I have the latest >available driver. Did you check the dates of the drivers? The numbers are not always a good indication when it come to drivers. >Yes, I have. sometimes it disconnects every 5-10 minutes whilst at other >times ( but not very often) I can stay on for several hours at a time!! OK. Let us know tomorrow of how it is doing! >I am using SP1. I have ordered the SP2 disc earlier today although judging >by what I have read on the list it is not entirely free of its own problems? I have been using SP2 without any problems. You just have to be careful when the system reboots to tell it what to do concerning the firewall, virus program and updates. Learn to use the new Security Center in the method that is best for you. Check the web site here: http://support.microsoft.com/default.aspx?kbid=842242 and see if you are running any of the problem programs (and versions) listed. If you are not, you shouldn't have any problems. Art

Martyn, >I am not sure how to determine what D-link driver I have. When I visited >the D-Link web page the latest driver for my DSL 302G was Version 1.03 >dated 21 Nov 2003. The installation disc I received from my server which >presumably incorporated the driver had Feb 2004 stamped on it so I am >assuming that the driver is the latest one? If you go into Device Manager, it will show a tab for the Driver. It will show the version number. Since the disc was made after the driver date, I would assume it would have the newest version. >I have checked and found that I have all the latest updates for Norton which >is automatically live updated anyway. Good. >Following your advice, I turned Norton off about 3-4 hours ago and have >not struck the problem since - mind you, as I indicated before the intervals >between connection breakages vary considerably so I am not sure as yet if >the source of the problem really is Norton. So far, it seems that it is. Have you been able to stay connected that long before? >I have just noted a reply on Gen-Comp-Tips-L from Kathy who indicates that >she had a similar problem and has suggested a possible cause being a >corrupted Norton file. You will find my reply to her on the list. Read it. >I live in hope that the problem resides with Norton and that it can be fixed >without losing my virus protection. >Any further advice you have would be much appreciated. If you find that with the Norton disabled you are able to stay connected, then that is the problem. I would un-install Norton. There are several free virus programs that you can use in the mean time. AVG, avast!, AntiVir, just to name 3. Do a web search on any of them to see which one you would prefer. You didn't mention if you were using SP2 or SP1? If it is SP2 do you have the virus notification turned on or off? SP1, this would not apply. Art

After scanning a document to email, I found instead of it being in Outlook Express it was in Word. Pressing send achieved nothing! How can I link the Word email function to OE? I bought this new scanner hoping to send old family photos to family around the world but its not as easy as that..... genlistlass, UK --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.742 / Virus Database: 495 - Release Date: 19/08/2004