Hi Russ,, I'm back. Please see my comments in ALL CAPS, only to stand out. Again, I'm most grateful for your help. Joan ---------- Forwarded message ---------- From: Joan Parker <[email protected]> Date: Mon, Dec 9, 2013 at 2:09 AM Subject: Re: [FTM-TECH] ANOTHER PROBLEM NOW Icon rather than correct Media image To: H R Worthington <[email protected]>, [email protected] Wow, talk about turn around time. Russ, thanks for that, but it's after 2AM so I'll bid you good night and review your comments tomorrow when I'll try to remember what I did when and how. Trouble is I was trying to fix it by doing this, that and the other. Good night, Joan On Mon, Dec 9, 2013 at 1:30 AM, H R Worthington <[email protected]>wrote: > Joan, > > Please see my comments: > > Russ > > ___________________________ > > > Mailto:[email protected] > > > ________________________________ > From: Joan Parker <[email protected]> > To: [email protected] > Sent: Monday, December 9, 2013 1:13 AM > Subject: Re: [FTM-TECH] ANOTHER PROBLEM NOW Icon rather than correct Media > image > > > < snip > > > On my Windows 8 screen I have 2012 and 2014. As well as their automatic > backups. For some reason I opened 2012 and it showed it as 2014. OK, no > surprise there I thought. > > ==> You know, of course, that the Automatic Back Ups do NOT include your > Media Files, only the Data > NO I DIDN'T KNOW THAT PROBABLY BECAUSE I DON'T USUALLY OPEN THEM. > > > ==> HOW did you see that "it" showed 2014? Where were you looking? > > Anyway I accessed the file a few times when out of the blue up popped a > message about the file not being converted. First time I came across that > message from the time I downloaded the 2014 CD and all the times I accessed > the 2014 file without the pictures. So, I clicked on the convert file > button and Lo and Behold every picture showed up. > > ==> sounds like the "opened 2012" was a correct statement, if you were > asked to convert the file AND make a Back UP of the FTM2012 file so it > could be opened by FTM2012 and a new FTM2014 file created. > BUT THE NEW FILE WAS CREATED BEFORE I GOT THE MESSAGE ABOUT CONVERTING. > > > ==> Is it possible that you opened the Automatic Back Up that second time? > I REALLY DON'T KNOW NOW. AS I SAID I WAS CLICKING HERE, THERE AND > EVERYWHERE, OPENING AND CLOSING FILES WHICH PROBABLY REALLY MADE A MESS OF > THINGS. > > > ==> Are you downloading FTM2014 or INSTALLING FTM2014 from the CD? > DEFINITELY THE CD. I HAVE BOTH 2012 AND 2014 CD. > > > Huh? ???? Nowhere does it say anything about converting the file when I > looked about converting the file and that includes the Companion Guide.. > > ==> Yes, when you open a FTM2012 file with FTM2014 is MUST BE CONVERTED. > As I said earlier, you will also be offered the option to create a FTM2012 > version of that file as well as creating a FTM2014 file. > AH BUT THE PROBLEM NOW IS THAT 2012 WILL NOT OPEN ON MY COMPUTER. I GET > THE ARROW AND THE HOUR GLASS--NOTHING. TRYING TO OPEN THE SHORTCUT GET THE > ERROR MESSAGE RE THE DRIVE BEING UNAVAILABLE. > > > Moving on: I was delighted that the pictures are there. I wanted to > copy/move them to my external USB for additional safe keeping BUT!!! Now > that I've moved the file or shortcut (by copy I think) to my Toshiba > external drive, that's the only way I can access the file. Shortcut is on > the screen but will only open as long as my Toshiba is connected. If not, > the error message pops up about: drive or network unavailable . Make sure > disk is inserted, etc. > > ==> not sure what you are putting on the External Drive. Why do you want > the media files on the external drive? > BECAUSE OF BACK-UP/SAFETY. > > > Well, I've caused myself enough problems' (a little knowledge is a > dangerous thing?) so I hesitate to insert the 2014 CD as 2012 won't open my > current file in case I had to access the file from there to transfer to > 2014.\ > > ==> WHY do you want to insert the FTM2012 or FTM2014 Installation CD if > they are already installed on our computer? > I THOUGHT TO UNDO THE MESS I CREATED, SORT OF START FROM SCRATCH SO TO > SPEAK, > BUT IF I RE-INSTALLED 2014 AND 2012 IS NOTACCESIBLE WOULD 2014 OPEN WITH > OR WITHOUT MY FAMILY PICTURES? OR WOULDN'T 2014 JUST OPEN TO CREATE NEW, > NOTOPEN A FAMILY FILE? > > HOWEVER OVENIGHT A THOUGHT ENTERED MY MIND. ON MY OTHER COMPUTER WINDOWS > XP IS 2012 COMPLETE WITH THE FAMILY PHOTOS. I THOUGHT TO COPY IT TO A USB > DRIVE AND PASTE IT IN THIS COMPUTER WINDOWS 8 AND THEN RE-DL 2014. WOULD > THAT WORK DO YOU THINK? > > > IN OTHER WORDS IF I DL'D 2012 FROM THE CD INTO THIS COMPUTER AND PASTED > THE FAMILY FILE HERE WOULD IT OPEN SINCE THE ACTUAL 2012 SOFTWARE IS NOW ON > THIS COMPUTER? IF IT OPENED WITH MY FAMILY FILE THEN I COULD DL 2014 AND > CONVERT? I HOPE I'M MAKING MYSELF CLEAR. BUT NO MATTER WHAT I WROTE OR > WHAT I THINK MAY FIX THIS. OBVIOUSLY YOU ARE MUCH MORE KNOWLEDGABLE THAN > I. > > AGAIN,MANY THANKS FOR WHATEVR SOLUITON YOU CAN COME UP WITH AND FOR TAKING > THE TIME TO EVEN HELP!!!. > > REGARDS, > > JOAN > > > > > > > > So, FTM TECH HELP gurus and others on the list, what now? Do I dare insert > the CD or just live with accessing via the Toshiba? > > > ==> Just trying to understand what you are trying to do. > > Russ > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Version 2008 - 2012 > http://ancestry.custhelp.com/app/home > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' without the > quotes in the subject and the body of the message >