Thanks for all the replies. BJ - how do I copy to the hard drive? Jack -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: January 14, 2014 3:00 AM To: [email protected] Subject: FTM-TECH Digest, Vol 8, Issue 11 ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008-2011 http://ftm.custhelp.com/ Today's Topics: 1. FTM 2014 (John Hope) 2. Re: FTM 2014 ([email protected]) 3. Re: FTM 2014 (H R Worthington) 4. Re: FTM 2014 (BJ) 5. FTM 2014 install problems (John Okerson) 6. FTM2014 - Goes into Non responsive state (Daryl Rickards) 7. Re: FTM2014 - Goes into Non responsive state (BJ) 8. Re: FTM2014 - Goes into Non responsive state (Daryl Rickards) ---------------------------------------------------------------------- Message: 1 Date: Mon, 13 Jan 2014 13:31:31 -0500 From: "John Hope" <[email protected]> Subject: [FTM-TECH] FTM 2014 To: <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii" I have a new computer with Windows 8.1 and tried to load my FTM 2014 DVD but could not.My Geek Squad advisor phoned Ancestry and found it is compatible with 8 and not 8.1. even though it came out this past fall. Does anyone know if Ancestry is planning a newer version? ------------------------------ Message: 2 Date: Mon, 13 Jan 2014 13:39:45 -0500 (EST) From: [email protected] Subject: Re: [FTM-TECH] FTM 2014 To: [email protected] Message-ID: <[email protected]> Content-Type: text/plain; charset="US-ASCII" I have 8.1. It usually works fine BUT sometimes freezes. In a message dated 1/13/2014 1:38:39 P.M. Eastern Standard Time, [email protected] writes: I have a new computer with Windows 8.1 and tried to load my FTM 2014 DVD but could not.My Geek Squad advisor phoned Ancestry and found it is compatible with 8 and not 8.1. even though it came out this past fall. Does anyone know if Ancestry is planning a newer version? ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Version 2008 - 2012 http://ancestry.custhelp.com/app/home ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message ------------------------------ Message: 3 Date: Mon, 13 Jan 2014 10:40:47 -0800 (PST) From: H R Worthington <[email protected]> Subject: Re: [FTM-TECH] FTM 2014 To: "[email protected]" <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=iso-8859-1 John, FTM2014 will run very well on your new Windows 8.1 PC. Either there is a problem with your PC or scratches on the DVD. But you should be able to Install from the CD like any other program. Russ ? ___________________________ Mailto:[email protected] ________________________________ From: John Hope <[email protected]> To: [email protected] Sent: Monday, January 13, 2014 1:31 PM Subject: [FTM-TECH] FTM 2014 I have a new computer with Windows 8.1 and tried to load my FTM 2014 DVD but could not.My Geek Squad advisor phoned Ancestry and found it is? compatible with 8 and not 8.1. even though it came out this past fall. Does anyone know if Ancestry is planning a newer version? ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Version 2008 - 2012 http://ancestry.custhelp.com/app/home ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message ------------------------------ Message: 4 Date: Mon, 13 Jan 2014 13:25:43 -0800 From: BJ <[email protected]> Subject: Re: [FTM-TECH] FTM 2014 To: [email protected] Message-ID: <[email protected]> Content-Type: text/plain; charset=ISO-8859-1; format=flowed As others have said, FTM 2014 installs and works well under Windows 8.1. Have you used the FTM 2014 DVD to install it before on another operating system? Have you tried to install FTM 2014 from this DVD on another machine? Since this is a new computer, I'm assuming that no version of FTM has been installed on it before. One thing you might try. Copy the Contents of the DVD to your hard disk and try to install it from there. Once you have it installed you can remove the folder holding the items you copied from the DVD. Good luck. BJ On 1/13/2014 10:31 AM, John Hope wrote: > I have a new computer with Windows 8.1 and tried to load my FTM 2014 DVD but > could not.My Geek Squad advisor phoned Ancestry and found it is compatible > with 8 and not 8.1. even though it came out this past fall. Does anyone know > if Ancestry is planning a newer version? ------------------------------ Message: 5 Date: Mon, 13 Jan 2014 15:50:38 -0600 From: "John Okerson" <[email protected]> Subject: [FTM-TECH] FTM 2014 install problems To: <[email protected]>, <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; format=flowed; charset="iso-8859-1"; reply-type=original > I have a new computer with Windows 8.1 and tried to load my FTM 2014 DVD > but could not.My Geek Squad advisor phoned Ancestry and found it is compatible with 8 and not 8.1. even though it came out this past fall. Had you tried to load it before this attempt and stopped for ANY reason? If so, refer to the following page on Ancestry.com http://help.ancestry.com/app/answers/detail/a_id/5391/session/L3RpbWUvMTM4OT Y0OTc2My9zaWQvdGNQcHdpS2w%3D ------------------------------ Message: 6 Date: Tue, 14 Jan 2014 09:30:45 +1100 From: "Daryl Rickards" <[email protected]> Subject: [FTM-TECH] FTM2014 - Goes into Non responsive state To: <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii" Greetings I have an HP Pavilion with: Windows 8.1, with 8gb memory, 1tb hard disk. IE11 FTM 2014 V22.0.0.1243 installed 5th January 2014 file size 60mb with 5908 media, 9883 people, 1971 places, 1128 sources, 14765 citations Working well and very pleased with the overall product BUT Media - when I select the Media and scroll down the scroll stops and starts and goes into a "not responding" state for a time then continues. A similar experience is when I try to add an existing media to a record Also When working in the Tree or person space, adding information FTM goes into a not responding state - sometimes for over a minute when I close it down and restart Both these are "annoying" and I wonder if others are experiencing the same issues with a similar configuration - it being a "bug" or "feature" Regards Daryl from Oz ------------------------------ Message: 7 Date: Mon, 13 Jan 2014 15:42:59 -0800 From: BJ <[email protected]> Subject: Re: [FTM-TECH] FTM2014 - Goes into Non responsive state To: [email protected] Message-ID: <[email protected]> Content-Type: text/plain; charset=ISO-8859-1; format=flowed FTM 20xx has always exhibited the problem with the hesitation in scrolling of the media thumbnails but FTM 2014 build 1243 has corrected that. I just tried scrolling through my media collection. It scrolled very rapidly with only one short hesitation about midway through but even that was only momentarily. When you installed FTM 2014, did you install it over the FTM 2012 installation? I would think that FTM 2014 would replace everything that it needed but sometimes it retains some older program routines. If it continues doing this, I would probably 1. Uninstall FTM 2014 2. Delete the folder where FTM 2014 and/or FTM 2012 was installed. This should eliminate any residual routines, etc. 3. Reinstall FTM 2014 4. Compact your data file. 5. See if this resolves your problem. A number of people have complained about the message "Not responding" and interpreting that to mean FTM has frozen. What is actually happening is FTM is normally doing something perhaps searching or updating something in the data base in the background. While it does this, it doesn't respond to the interrupt requests from the Operating system which then says the program is not responding. I have learned after much angst to just wait a bit longer and normally FTM finishes what was preoccupying it and responds. Now if it doesn't respond for a number of hours as some have reported, then you may have some other problem. Sorry I can't respond beyond that. BJ On 1/13/2014 2:30 PM, Daryl Rickards wrote: > Greetings > > I have an HP Pavilion with: > > Windows 8.1, with 8gb memory, 1tb hard disk. IE11 > > FTM 2014 V22.0.0.1243 installed 5th January 2014 file size 60mb with 5908 > media, 9883 people, 1971 places, 1128 sources, 14765 citations > > Working well and very pleased with the overall product BUT > > Media - when I select the Media and scroll down the scroll stops and starts > and goes into a "not responding" state for a time then continues. A similar > experience is when I try to add an existing media to a record > > Also > > When working in the Tree or person space, adding information FTM goes into a > not responding state - sometimes for over a minute when I close it down and > restart > > Both these are "annoying" and I wonder if others are experiencing the same > issues with a similar configuration - it being a "bug" or "feature" ------------------------------ Message: 8 Date: Tue, 14 Jan 2014 11:59:55 +1100 From: "Daryl Rickards" <[email protected]> Subject: Re: [FTM-TECH] FTM2014 - Goes into Non responsive state To: <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii" Thanks BJ, The FTM2014 installation created a new Family Tree maker folder in c/Program Files, FTM2012 resides in a totally different folder in c/program files(x86) - I will see how it goes and if I get to "frustration level" - I will follow your suggestions Regards Daryl from OZ -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of BJ Sent: Tuesday, 14 January 2014 10:43 AM To: [email protected] Subject: Re: [FTM-TECH] FTM2014 - Goes into Non responsive state FTM 20xx has always exhibited the problem with the hesitation in scrolling of the media thumbnails but FTM 2014 build 1243 has corrected that. I just tried scrolling through my media collection. It scrolled very rapidly with only one short hesitation about midway through but even that was only momentarily. When you installed FTM 2014, did you install it over the FTM 2012 installation? I would think that FTM 2014 would replace everything that it needed but sometimes it retains some older program routines. If it continues doing this, I would probably 1. Uninstall FTM 2014 2. Delete the folder where FTM 2014 and/or FTM 2012 was installed. This should eliminate any residual routines, etc. 3. Reinstall FTM 2014 4. Compact your data file. 5. See if this resolves your problem. A number of people have complained about the message "Not responding" and interpreting that to mean FTM has frozen. What is actually happening is FTM is normally doing something perhaps searching or updating something in the data base in the background. While it does this, it doesn't respond to the interrupt requests from the Operating system which then says the program is not responding. I have learned after much angst to just wait a bit longer and normally FTM finishes what was preoccupying it and responds. Now if it doesn't respond for a number of hours as some have reported, then you may have some other problem. Sorry I can't respond beyond that. BJ On 1/13/2014 2:30 PM, Daryl Rickards wrote: > Greetings > > I have an HP Pavilion with: > > Windows 8.1, with 8gb memory, 1tb hard disk. IE11 > > FTM 2014 V22.0.0.1243 installed 5th January 2014 file size 60mb with > 5908 media, 9883 people, 1971 places, 1128 sources, 14765 citations > > Working well and very pleased with the overall product BUT > > Media - when I select the Media and scroll down the scroll stops and > starts and goes into a "not responding" state for a time then > continues. A similar experience is when I try to add an existing media > to a record > > Also > > When working in the Tree or person space, adding information FTM goes > into a not responding state - sometimes for over a minute when I close > it down and restart > > Both these are "annoying" and I wonder if others are experiencing the > same issues with a similar configuration - it being a "bug" or "feature" ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Version 2008 - 2012 http://ancestry.custhelp.com/app/home ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message ------------------------------ End of FTM-TECH Digest, Vol 8, Issue 11 ***************************************