This can through as a PM and I think it was meant for the List Daryl from OZ From: Grace Spada [mailto:[email protected]] Sent: Wednesday, 15 January 2014 3:20 AM To: [email protected] Subject: Re: [FTM-TECH] FTM2014 - Goes into Non responsive state I just got a nw Toshiba Laptop. With windows * even FAMILY TREE MAKER hates it..They told me to google Mirosoft and they will insrall windows 7. All i got was an estern indaian who wanted $200=00 to clean and instal. It was a Ha.ck and I do not understand how I got a Hacker when I Thought I had contacted Microsoft.. Have any one of you tried this? Grace contacted -----Original Message----- From: Daryl Rickards <[email protected]> To: ftm-tech <[email protected]> Sent: Mon, Jan 13, 2014 8:03 pm Subject: Re: [FTM-TECH] FTM2014 - Goes into Non responsive state Thanks BJ, The FTM2014 installation created a new Family Tree maker folder in c/Program Files, FTM2012 resides in a totally different folder in c/program files(x86) - I will see how it goes and if I get to "frustration level" - I will follow your suggestions Regards Daryl from OZ -----Original Message----- From: [email protected] [mailto:[email protected] <mailto:[email protected]?> ] On Behalf Of BJ Sent: Tuesday, 14 January 2014 10:43 AM To: [email protected] Subject: Re: [FTM-TECH] FTM2014 - Goes into Non responsive state FTM 20xx has always exhibited the problem with the hesitation in scrolling of the media thumbnails but FTM 2014 build 1243 has corrected that. I just tried scrolling through my media collection. It scrolled very rapidly with only one short hesitation about midway through but even that was only momentarily. When you installed FTM 2014, did you install it over the FTM 2012 installation? I would think that FTM 2014 would replace everything that it needed but sometimes it retains some older program routines. If it continues doing this, I would probably 1. Uninstall FTM 2014 2. Delete the folder where FTM 2014 and/or FTM 2012 was installed. This should eliminate any residual routines, etc. 3. Reinstall FTM 2014 4. Compact your data file. 5. See if this resolves your problem. A number of people have complained about the message "Not responding" and interpreting that to mean FTM has frozen. What is actually happening is FTM is normally doing something perhaps searching or updating something in the data base in the background. While it does this, it doesn't respond to the interrupt requests from the Operating system which then says the program is not responding. I have learned after much angst to just wait a bit longer and normally FTM finishes what was preoccupying it and responds. Now if it doesn't respond for a number of hours as some have reported, then you may have some other problem. Sorry I can't respond beyond that. BJ On 1/13/2014 2:30 PM, Daryl Rickards wrote: > Greetings > > I have an HP Pavilion with: > > Windows 8.1, with 8gb memory, 1tb hard disk. IE11 > > FTM 2014 V22.0.0.1243 installed 5th January 2014 file size 60mb with > 5908 media, 9883 people, 1971 places, 1128 sources, 14765 citations > > Working well and very pleased with the overall product BUT > > Media - when I select the Media and scroll down the scroll stops and > starts and goes into a "not responding" state for a time then > continues. A similar experience is when I try to add an existing media > to a record > > Also > > When working in the Tree or person space, adding information FTM goes > into a not responding state - sometimes for over a minute when I close > it down and restart > > Both these are "annoying" and I wonder if others are experiencing the > same issues with a similar configuration - it being a "bug" or "feature" ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Version 2008 - 2012 http://ancestry.custhelp.com/app/home ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Version 2008 - 2012 http://ancestry.custhelp.com/app/home ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message