The list of "hints" appears in the top panel but never loads in the bottom right panel but only with the "new tree." My tree works just fine. I'm on my 3rd try with the new tree & it's still not working. I'm manually added people to the new tree. If one of the new people has a leaf I have the same problem. Nancy, humming the Twilight Zone opening music On 1/21/2014 2:46 AM, BJ wrote: > Not that I recall. Besides she say that FTM 2011 merges with no problem > with her main file. It is just a new file which she created that is > having the problem. So it is either the file or perhaps the individuals > she in inputting. She says there are only 5 individuals in the new file > so it could be these particular people have a lot of matches or > something else is interfering with the retrieval of the records. > > Unfortunately I can't tell from the description where she is in the > process. I don't know whether any matches are being listed in the upper > larger panel or not. Or whether she is seeing the list but when she > clicks on a record in the list, she is never being taken to the record. > I do recall some of us had problems in retrieving the records. In other > words, we would see a list of matches but when you clicked on one in the > list, the program could never get to the record. You could see that it > didn't get to the record because the bottom right panel would never > display the individual's record information. I remember that being > fixed but I don't know whether it was an update to FTM 2011 or not. It > didn't happen with all matches but just enough to be irritating. > > Thanks for the comment as it triggered some memories. > > BJ > > On 1/20/2014 11:22 PM, Thompson Jay wrote: >> BJ, >> as a thought. Nancy had the problem today after a new install of 2011. She checked for updates. Would 2011 updates still be available? Was there a 2011 update that dealt with merging? >> > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Version 2008 - 2012 > http://ancestry.custhelp.com/app/home > ------------------------------- > To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message