Jay, I did check for updates on my desktop computer. When I installed FTM on my laptop computer there was a notification of an update which I installed. Nancy On 1/21/2014 1:22 AM, Thompson Jay wrote: > BJ, > as a thought. Nancy had the problem today after a new install of 2011. She checked for updates. Would 2011 updates still be available? Was there a 2011 update that dealt with merging? > > > Jay Thompson > just an old genealogy nut > too tough to crack. > > > > ________________________________ > From: BJ<[email protected]> > To: [email protected] > Sent: Monday, January 20, 2014 5:58 PM > Subject: Re: [FTM-TECH] FTM/Ancestry Problem Update - Leaf/Hints/Merge > > > I suggest you approach it from a slightly different path. Try this: > > 1. Logon to Ancestry.com > 2. Set up a new tree there and enter the 5 people in the online tree. > 3. That tree should get the leaves - Hints > 4. Review the hints online. > 5. Once you have all of the information, you can download the > information from the Ancestry Public Tree and import it into FTM 2011. > 6. Now you should be able to produce any reports. > 7. With the tree on Ancestry.com, you can invite your relative/friend > to view the tree online and you can even give them Editor privileges > so they can make changes if they want. > > > Something else you might check with the new file is the speed at which > FTM 2011 is using your internet. > > 1. Open the new file. > 2. Go to Tools, Options and look in the General tab for the speed of > your internet. > 3. Compare that setting to the same option in your normal file. > 4. I don't know whether it might help or not but you might try > increasing the speed. > > I can't say whether this is a conspiracy or not but I recommend updating > to FTM 2014 at any rate. It is by far a better product than FTM 2011 or > even FTM 2012. > > Hope this helps a bit. > > BJ > > > On 1/20/2014 2:30 PM, Nancy wrote: >> I'm the original poster. This afternoon I loaded FTM on my laptop with >> the orignal disk and thought perhaps I would have success this time. I >> checked on updates and then started the new Tree adding the 5 people for >> which I have information. Again I am having the same problem with >> Leaf/Hints/Merge. I wait and wait for the information to appear in the >> bottom right part of the screen. I know it's working because of the >> circular "thing" on the screen. >> >> Maybe this is a conspiracy by FTM to force me to purchase version 2014 > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Version 2008 - 2012 > http://ancestry.custhelp.com/app/home > ------------------------------- > To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Version 2008 - 2012 > http://ancestry.custhelp.com/app/home > ------------------------------- > To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message