You haven't said how you created the new file. Did you start with a completely new file and manually add each individual and their facts? Or did you start with another file? Are you attempting to merge the same individuals in both the new file and your current file? If they are not the same individuals, have you tried adding the individuals whom you are trying to merge to your main file and seeing whether they merge there? How many people are in the new file? BJ On 1/19/2014 5:10 PM, Nancy wrote: > FTM Version 2011, Windows 7: > > Today I tried again to merge facts from Ancestry to my new FTM file. > Again it was terribly slow or non-responsive. One time it did let me > merge after waiting over 5 minutes. So I tried merging with my other > FTM file which I've been working on for years. The leaf/hint/merge > process worked perfectly. > > I then called Ancestry for advice and they had nothing to offer via the > phone. I was told I would receive an email with some information; that > never happened. I was also told to check YouTube; I didn't see anything > helpful there. > > So I decided to delete the new file and start over. I had only entered > a few names. I did this but nothing changed with the leaf/hint/merge > process. I'm baffled since my old file with about 5000 names works > beautifully but my new file with 5 names doesn't work. I've checked > for updates, compacted the file, and done everything else I know to do > except to load FTM on my laptop and try that. >

I imported my file from FTM 2006 v.16 into FTM 2014. With over 9,000 people in the tree, I felt it was the best option, instead of starting over. The new file now has over 16,000 entries. Frank -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of BJ Sent: Monday, January 20, 2014 10:55 AM To: [email protected] Subject: Re: [FTM-TECH] FTM/Ancestry Problem Update - Leaf/Hints/Merge You haven't said how you created the new file. Did you start with a completely new file and manually add each individual and their facts? Or did you start with another file? Are you attempting to merge the same individuals in both the new file and your current file? If they are not the same individuals, have you tried adding the individuals whom you are trying to merge to your main file and seeing whether they merge there? How many people are in the new file? BJ On 1/19/2014 5:10 PM, Nancy wrote: > FTM Version 2011, Windows 7: > > Today I tried again to merge facts from Ancestry to my new FTM file. > Again it was terribly slow or non-responsive. One time it did let me > merge after waiting over 5 minutes. So I tried merging with my other > FTM file which I've been working on for years. The leaf/hint/merge > process worked perfectly. > > I then called Ancestry for advice and they had nothing to offer via > the phone. I was told I would receive an email with some information; > that never happened. I was also told to check YouTube; I didn't see > anything helpful there. > > So I decided to delete the new file and start over. I had only entered > a few names. I did this but nothing changed with the leaf/hint/merge > process. I'm baffled since my old file with about 5000 names works > beautifully but my new file with 5 names doesn't work. I've checked > for updates, compacted the file, and done everything else I know to do > except to load FTM on my laptop and try that. > ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Version 2008 - 2012 http://ancestry.custhelp.com/app/home ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

I started with a completely new file. The two files have no relation to each other. One is my family. The new one is for a friend. I told him I would do some genealogy work for him & print some reports. I don't plan for it to ever be a huge file. I'm not trying to merge his family names into mine because it's a completely different family with no relationships with mine. I started out with 5 people in the new file, the only information he had to give me. With each person there was a "leaf." So when I clicked on the leaf and found new information I was not able to merge it as the merge info never appeared on the screen (the lower right part) with one exception when it appeared after waiting more than 5 minutes. After trying for 3 days I deleted the file and started over with the same 5 people and had the same problem. In my own file I've had no problems with the merge feature. I've checked this each time I found I could not merge in the new file. Nancy On 1/20/2014 9:54 AM, BJ wrote: > You haven't said how you created the new file. Did you start with a > completely new file and manually add each individual and their facts? > Or did you start with another file? > > Are you attempting to merge the same individuals in both the new file > and your current file? If they are not the same individuals, have you > tried adding the individuals whom you are trying to merge to your main > file and seeing whether they merge there? > > How many people are in the new file? > > BJ > > > On 1/19/2014 5:10 PM, Nancy wrote: >> FTM Version 2011, Windows 7: >> >> Today I tried again to merge facts from Ancestry to my new FTM file. >> Again it was terribly slow or non-responsive. One time it did let me >> merge after waiting over 5 minutes. So I tried merging with my other >> FTM file which I've been working on for years. The leaf/hint/merge >> process worked perfectly. >> >> I then called Ancestry for advice and they had nothing to offer via the >> phone. I was told I would receive an email with some information; that >> never happened. I was also told to check YouTube; I didn't see anything >> helpful there. >> >> So I decided to delete the new file and start over. I had only entered >> a few names. I did this but nothing changed with the leaf/hint/merge >> process. I'm baffled since my old file with about 5000 names works >> beautifully but my new file with 5 names doesn't work. I've checked >> for updates, compacted the file, and done everything else I know to do >> except to load FTM on my laptop and try that. >> > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Version 2008 - 2012 > http://ancestry.custhelp.com/app/home > ------------------------------- > To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message