It sounds as though Windows or IE 10 is blocking the cookies. Unfortunately, I can't find the KB to check for articles. BJ On 1/3/2014 9:25 PM, Bob wrote: > I'm hoping this is an easy question. I have a new computer with Windows 8.1 > and I've installed FTM 2014. When I perform a web search within FTM the > Search Result Detail box in the lower right keeps showing this message even > after I have logged in to Ancestry.com and clicked the box to remember my > password: >