Hi Bob, That happens to me when I find a record for which my subscription does not cover. For instance I have a Ancestry UK Premium subscription but if I find a record in Australia or the USA that message appears. If you have a World wide Subscription then that is another issue. Regards Daryl from OZ -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Bob Sent: Saturday, 4 January 2014 4:25 PM To: [email protected] Subject: [FTM-TECH] FTM 2014 / Windows 8.1 - Won't recognize my Ancestry login I'm hoping this is an easy question. I have a new computer with Windows 8.1 and I've installed FTM 2014. When I perform a web search within FTM the Search Result Detail box in the lower right keeps showing this message even after I have logged in to Ancestry.com and clicked the box to remember my password: You have so much to discover Ancestry.com is the world's largest online collection of family history information. You won't believe how easily you can find your ancestors, learn their stories, and add what you discover to your family tree. Join now <javascript:window.external.Browse('http://service.familytreemaker.com/Ohana Service/rd.ashx?op=SUBSCRIBE&lcid=1033&dr=0&idt=130329434538864348&pcode=056 092F00&rtt=F&sid=56092&ver=22.0.0.1243&att=j0l4yJcaaiAfv286xVw_XF*CvPAJzBHAE GdIAE');> to access the content you just clicked on -- and much more. Note: If you already have an account with us login here <javascript:window.external.Login();> . I have verified my account username and password several times - not sure why it isn't being recognized or remembered. It was working fine on my previous computer. Thanks for any assistance. -Bob ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Version 2008 - 2012 http://ancestry.custhelp.com/app/home ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

OK - turned out to be something simple. Apparently I have two Ancestry.com usernames - doh! Strangely they both show that I have the World Deluxe membership (thankfully I am billed accurately for only one membership) but only one of the accounts actually works within FTM. Thanks for the replies as they helped me narrow down what might be going on here. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Daryl Rickards Sent: Saturday, January 4, 2014 1:54 AM To: [email protected] Subject: Re: [FTM-TECH] FTM 2014 / Windows 8.1 - Won't recognize my Ancestry login Hi Bob, That happens to me when I find a record for which my subscription does not cover. For instance I have a Ancestry UK Premium subscription but if I find a record in Australia or the USA that message appears. If you have a World wide Subscription then that is another issue. Regards Daryl from OZ -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Bob Sent: Saturday, 4 January 2014 4:25 PM To: [email protected] Subject: [FTM-TECH] FTM 2014 / Windows 8.1 - Won't recognize my Ancestry login I'm hoping this is an easy question. I have a new computer with Windows 8.1 and I've installed FTM 2014. When I perform a web search within FTM the Search Result Detail box in the lower right keeps showing this message even after I have logged in to Ancestry.com and clicked the box to remember my password: You have so much to discover Ancestry.com is the world's largest online collection of family history information. You won't believe how easily you can find your ancestors, learn their stories, and add what you discover to your family tree. Join now <javascript:window.external.Browse('http://service.familytreemaker.com/Ohana Service/rd.ashx?op=SUBSCRIBE&lcid=1033&dr=0&idt=130329434538864348&pcode=056 092F00&rtt=F&sid=56092&ver=22.0.0.1243&att=j0l4yJcaaiAfv286xVw_XF*CvPAJzBHAE GdIAE');> to access the content you just clicked on -- and much more. Note: If you already have an account with us login here <javascript:window.external.Login();> . I have verified my account username and password several times - not sure why it isn't being recognized or remembered. It was working fine on my previous computer. Thanks for any assistance. -Bob ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Version 2008 - 2012 http://ancestry.custhelp.com/app/home ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Version 2008 - 2012 http://ancestry.custhelp.com/app/home ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message