I'm using FTM 2011 & Windows 7 on both computers - desktop and laptop. Yes, I've registered several times - whenever asked. Yes, I'm always logged into Ancestry.com when I work on "new tree." I've compacted the file. When I click on the leaf, Ancestry shows a list of sources on the top half of the screen. I click on a source that I would like to see on the bottom right part of the screen. It doesn't appear even if I wait a long time. This only happens with the new tree. With my tree, which I've been working on many years, the Leaf/Hint/Merge process works just fine. These are two entirely different families which should not be combined. I'm working on "new tree" for a friend who has no computer & no internet. I deleted "new tree" on the desktop computer and started over. The second attempt did not work. So I installed FTM on my laptop computer and started again with a new file. I did not use the file from the desktop computer & I did not put "my file" on the laptop. I still have the same problem. Nancy On 1/20/2014 4:53 PM, H R Worthington wrote: > Nancy, > > I did not go back to any earlier messages, only looking at what you provided here. > > What Version of Family Tree Maker are you having problems with? > > Did you REGISTER FTM on Ancestry? > > Are you Logged Into Ancestry.com? > > What problem are you having with the Web Merge Feature? > > What version of Windows are you using? > > Russ > > ___________________________ > > > Mailto:[email protected] > > > ________________________________ > From: Nancy<[email protected]> > To: [email protected] > Sent: Monday, January 20, 2014 5:30 PM > Subject: [FTM-TECH] FTM/Ancestry Problem Update - Leaf/Hints/Merge > > > I'm the original poster. This afternoon I loaded FTM on my laptop with > the orignal disk and thought perhaps I would have success this time. I > checked on updates and then started the new Tree adding the 5 people for > which I have information. Again I am having the same problem with > Leaf/Hints/Merge. I wait and wait for the information to appear in the > bottom right part of the screen. I know it's working because of the > circular "thing" on the screen. > > Maybe this is a conspiracy by FTM to force me to purchase version 2014 :) > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Version 2008 - 2012 > http://ancestry.custhelp.com/app/home > ------------------------------- > To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message
Nancy, Thank you. What is in the Lower Right Hand windows in the Web Search Workspace ? Your person's information is in the Lower Left, when you select the Record in the top half of the screen, right? But, what is in that lower Right box? What version of Internet Explorer is on your Computer? You do NOT have to use it, but what version is installed, as FTM2011 uses it. Russ ___________________________ Mailto:[email protected] ________________________________ From: Nancy <[email protected]> To: H R Worthington <[email protected]>; [email protected] Sent: Wednesday, January 22, 2014 2:24 PM Subject: Re: [FTM-TECH] FTM/Ancestry Problem Update - Leaf/Hints/Merge - Reply to H.R. Worthington I'm using FTM 2011 & Windows 7 on both computers - desktop and laptop. Yes, I've registered several times - whenever asked. Yes, I'm always logged into Ancestry.com when I work on "new tree." I've compacted the file. When I click on the leaf, Ancestry shows a list of sources on the top half of the screen. I click on a source that I would like to see on the bottom right part of the screen. It doesn't appear even if I wait a long time. This only happens with the new tree. With my tree, which I've been working on many years, the Leaf/Hint/Merge process works just fine. These are two entirely different families which should not be combined. I'm working on "new tree" for a friend who has no computer & no internet. I deleted "new tree" on the desktop computer and started over. The second attempt did not work. So I installed FTM on my laptop computer and started again with a new file. I did not use the file from the desktop computer & I did not put "my file" on the laptop. I still have the same problem. Nancy On 1/20/2014 4:53 PM, H R Worthington wrote: > Nancy, > > I did not go back to any earlier messages, only looking at what you provided here. > > What Version of Family Tree Maker are you having problems with? > > Did you REGISTER FTM on Ancestry? > > Are you Logged Into Ancestry.com? > > What problem are you having with the Web Merge Feature? > > What version of Windows are you using? > > Russ > > ___________________________ > > > Mailto:[email protected] > > > ________________________________ > From: Nancy<[email protected]> > To: [email protected] > Sent: Monday, January 20, 2014 5:30 PM > Subject: [FTM-TECH] FTM/Ancestry Problem Update - Leaf/Hints/Merge > > > I'm the original poster. This afternoon I loaded FTM on my laptop with > the orignal disk and thought perhaps I would have success this time. I > checked on updates and then started the new Tree adding the 5 people for > which I have information. Again I am having the same problem with > Leaf/Hints/Merge. I wait and wait for the information to appear in the > bottom right part of the screen. I know it's working because of the > circular "thing" on the screen. > > Maybe this is a conspiracy by FTM to force me to purchase version 2014 :) > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Version 2008 - 2012 > http://ancestry.custhelp.com/app/home > ------------------------------- > To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message