FTM 2011 has been on the computer for quite a while. I just haven't used it recently so checked for updates first. I signed up for Ancestry on Jan. 15. I wasn't working with my original file but had started a new one for a different family. Nancy On 1/18/2014 7:54 PM, Jay Thompson wrote: > Nancy, did you just recently install FTM 2011 on a computer it had not been on before? Anytime you install the program fresh Ancestry will ask you to register the program. That is so they can keep you up to date and send you info on new releases. It's a good thing to do. They will ask if you want to upload your file, but it is not necessary and easy to say "no". > > Sent from my iPhone > >> On Jan 18, 2014, at 16:55, Nancy<[email protected]> wrote: >> >> FTM Version 2011 >> Windows 7 >> >> I recently signed up for 6 months of Ancestry. When I find a hint >> (leaf) on FTM and click on it the search results never appear in "Search >> Results Detail." I've made sure my FTM is updated. Any ideas on what >> the problem is? I had not used FTM for quite a while; it has asked me >> twice to "register" my family tree. >> >> Nancy >> ********************************** >> List information page >> http://lists.rootsweb.com/index/other/Software/FTM-TECH.html >> >> Version 2008 - 2012 >> http://ancestry.custhelp.com/app/home >> ------------------------------- >> To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message > ********************************** > List information page > http://lists.rootsweb.com/index/other/Software/FTM-TECH.html > > Version 2008 - 2012 > http://ancestry.custhelp.com/app/home > ------------------------------- > To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

FTM Version 2011, Windows 7: Today I tried again to merge facts from Ancestry to my new FTM file. Again it was terribly slow or non-responsive. One time it did let me merge after waiting over 5 minutes. So I tried merging with my other FTM file which I've been working on for years. The leaf/hint/merge process worked perfectly. I then called Ancestry for advice and they had nothing to offer via the phone. I was told I would receive an email with some information; that never happened. I was also told to check YouTube; I didn't see anything helpful there. So I decided to delete the new file and start over. I had only entered a few names. I did this but nothing changed with the leaf/hint/merge process. I'm baffled since my old file with about 5000 names works beautifully but my new file with 5 names doesn't work. I've checked for updates, compacted the file, and done everything else I know to do except to load FTM on my laptop and try that. Any more suggestions? Nancy

Try reading this from the FTM Knowledge base http://ftm.custhelp.com/app/answers/detail/a_id/5146/kw/corrupted%20file John D -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Nancy Sent: Monday, 20 January 2014 12:11 PM To: [email protected] Subject: [FTM-TECH] FTM/Ancestry Problem Update - Leaf/Hints/Merge FTM Version 2011, Windows 7: Today I tried again to merge facts from Ancestry to my new FTM file. Again it was terribly slow or non-responsive. One time it did let me merge after waiting over 5 minutes. So I tried merging with my other FTM file which I've been working on for years. The leaf/hint/merge process worked perfectly. I then called Ancestry for advice and they had nothing to offer via the phone. I was told I would receive an email with some information; that never happened. I was also told to check YouTube; I didn't see anything helpful there. So I decided to delete the new file and start over. I had only entered a few names. I did this but nothing changed with the leaf/hint/merge process. I'm baffled since my old file with about 5000 names works beautifully but my new file with 5 names doesn't work. I've checked for updates, compacted the file, and done everything else I know to do except to load FTM on my laptop and try that. Any more suggestions? Nancy