Thanks to Randy for trying to help with my V16 Web Search problem. I took his suggestion for cleaning out temporary files but it didn't seem to make any difference. A call to Ancestry informed me that I should e-mail since they not longer offer phone support for V16. The e-mail response received from my written query was that I should try to register/register my V16. I did so but that just made things go from bad to worse! Not only did it not solve the Web Search problem but, in addition, I now get an endless loop asking me to register. When I do so again (and again, and again, on & on!), I get an e-mail "Welcome to past.familytreemaker.com" but with each subsequent attempt at Web Search, the same pop-up that I should register! I have my original V16 installation disk and am wondering if it would be helpful to try installing again. However, I have no idea how to go about that as getting it to install on my Windows 7 64-bit machine was a challenge even "back when" and would have been impossible without Courtney's patient assistance. Another concern re uninstalling/reinstalling is how to get my several files (a couple are quite large!) to transfer without an earlier version on my computer from which to migrate the info. Does anyone know if that can be done successfully once the old Version is uninstalled -- or is it possible to simply reinstall over the current V16? ANY suggestions from any of the expert listers here would be MOST appreciated! Pat ------ Message: 1 Date: Sun, 09 Feb 2014 05:58:28 -0500 From: Randy <[email protected]> Subject: Re: [FTM-TECH] Version 16 Web Search not working ([email protected]) > > Message: 3 > My old faithful workhorse FTM Version 16 has been stable and working > perfectly until a couple of weeks ago. It continues to work fine in every > aspect except for the Web Search. Sure hope someone can help. > > Here is what happens: > 1. When I click Web Search Resources, it does seem to switch over to > start the search but progress with the blue bar stops BEFORE completing one run. > 2. It then abruptly switches to a page that shows "Please Wait" just > above a box with magnifying glass moving back and forth. Below that are the > words "Your search results are being retrieved." > 3. Unfortunately, nothing is ever retrieved and that page stays with the > magnifying glass moving indefinitely. I've let it run for over an hour > with the same result. Previously, retrieving was instantaneous as was merging > the selected records. I don't have the blue bar and waiting problem you do, but occasionally, the search screen comes up blank. Very scary the first time it happened. Close and backup your family file. Have you tried cleaning the temp file? If you know how to "run", you can use that OR Go to Start, bottom left corner and in the little box directly above, type %temp%\ftw hit enter. Then go to Organize, select all, hit the delete button on your keyboard. Close that window. Works for me every time. Randy --------------
I failed to mention in my previous reply to you that I have this same problem when I try to do a search on my Windows 7 Ultimate system when using FTM-2006/16. It has been this way since I first installed FTM-16 on it. Reinstalling will not help as it appears that Ancestry.com do not provide the cookie to systems that are older than what they want to support. Their way to try and force users to use the much inferior new products that they are pushing. ------------------------------------------------------------------- Arnold E. Krause 1611 Arlington Ave., Saskatoon, Sask., CANADA, S7H 2Y6 Tel: (306) 374-3348 email address: [email protected] Homepage: http://members.shaw.ca/arnie-krause/index.htm ------------------------------------------------------------------- -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: 11 February, 2014 9:44 AM To: [email protected] Subject: Re: [FTM-TECH] Version 16 Web Search not working + new problem Thanks to Randy for trying to help with my V16 Web Search problem. I took his suggestion for cleaning out temporary files but it didn't seem to make any difference. A call to Ancestry informed me that I should e-mail since they not longer offer phone support for V16. The e-mail response received from my written query was that I should try to register/register my V16. I did so but that just made things go from bad to worse! Not only did it not solve the Web Search problem but, in addition, I now get an endless loop asking me to register. When I do so again (and again, and again, on & on!), I get an e-mail "Welcome to past.familytreemaker.com" but with each subsequent attempt at Web Search, the same pop-up that I should register! I have my original V16 installation disk and am wondering if it would be helpful to try installing again. However, I have no idea how to go about that as getting it to install on my Windows 7 64-bit machine was a challenge even "back when" and would have been impossible without Courtney's patient assistance. Another concern re uninstalling/reinstalling is how to get my several files (a couple are quite large!) to transfer without an earlier version on my computer from which to migrate the info. Does anyone know if that can be done successfully once the old Version is uninstalled -- or is it possible to simply reinstall over the current V16? ANY suggestions from any of the expert listers here would be MOST appreciated! Pat ------ Message: 1 Date: Sun, 09 Feb 2014 05:58:28 -0500 From: Randy <[email protected]> Subject: Re: [FTM-TECH] Version 16 Web Search not working ([email protected]) > > Message: 3 > My old faithful workhorse FTM Version 16 has been stable and working > perfectly until a couple of weeks ago. It continues to work fine in every > aspect except for the Web Search. Sure hope someone can help. > > Here is what happens: > 1. When I click Web Search Resources, it does seem to switch over > to start the search but progress with the blue bar stops BEFORE > completing one run. > 2. It then abruptly switches to a page that shows "Please Wait" > just above a box with magnifying glass moving back and forth. Below > that are the > words "Your search results are being retrieved." > 3. Unfortunately, nothing is ever retrieved and that page stays with the > magnifying glass moving indefinitely. I've let it run for over an > hour with the same result. Previously, retrieving was instantaneous > as was merging > the selected records. I don't have the blue bar and waiting problem you do, but occasionally, the search screen comes up blank. Very scary the first time it happened. Close and backup your family file. Have you tried cleaning the temp file? If you know how to "run", you can use that OR Go to Start, bottom left corner and in the little box directly above, type %temp%\ftw hit enter. Then go to Organize, select all, hit the delete button on your keyboard. Close that window. Works for me every time. Randy -------------- ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Version 2008 - 2012 http://ancestry.custhelp.com/app/home ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message