I don't know the criteria, FTM uses to identify what is a "removable device" but that particular option will only display possible connections normally available for solid state memory devices such as thumbnail drives and flash drives. It does not consider an external hard disk drive connected via a USB port to be a removable device. I suspect this is due to some Windows classification but am not sure. However, you may use the Custom option to view and select the external hard disk. BJ On 2/4/2014 7:16 AM, Allie wrote: > Yes, I see the small down arrow but when I click on it I only get the one > choice. Don't know why but that is what happens. Nevertheless I did find > another way to save to my external hard drive so all is well. Again, thank > you Arnie.

BJ & Arnie I'm wondering if the fact that that my external hard drive is connected to my computer via a USB Hub is the problem. Allie -----Original Message----- From: BJ Sent: Tuesday, February 04, 2014 10:49 AM To: [email protected] Subject: Re: [FTM-TECH] Companion Guide I don't know the criteria, FTM uses to identify what is a "removable device" but that particular option will only display possible connections normally available for solid state memory devices such as thumbnail drives and flash drives. It does not consider an external hard disk drive connected via a USB port to be a removable device. I suspect this is due to some Windows classification but am not sure. However, you may use the Custom option to view and select the external hard disk. BJ On 2/4/2014 7:16 AM, Allie wrote: > Yes, I see the small down arrow but when I click on it I only get the one > choice. Don't know why but that is what happens. Nevertheless I did find > another way to save to my external hard drive so all is well. Again, > thank > you Arnie. **********************************