I am using FTM 2014 22.0.0.1345 Anyone else having a problem with the green leaf hints? I click on a person (in Person, Tree view) and hover over the green leaf - it tells me there are 3 Ancestry hints found. I click on the green leaf and sure enough, three possible matches are displayed. As I progressively go through the three matches, I click on the Ignore button in the Search result detail window (bottom RH area) - it turns yellow/orange. When I return to the Family view, it still says there are 3 Ancestry hints found - FTM is not picking up the fact that I have processed the three hints. I have had this problem now for two days. Have restarted FTM and rebooted the computer during this time. Regards, Ian MARR at 38° 24' 01.299" S by 142° 34' 11.9094" E; 6m above sea level This message can be considered to be in the public domain. The home of SW Victorian Cemetery indexes: http://www.ianmarr.net.au/ Allansford Weather (10 min updates): http://www.ianmarr.net.au/Weather/ Family Tree: http://marrwatts.tribalpages.com/ Remember, to EVERY question in life, there is MORE than ONE correct answer.

I don't know whether these observations are relevant to your problem or not but these are "quirks" which I have noticed with the Hints. 1. There is a problem between the counts shown for the Hints on the Tree work area and the Person work area. The counts of Hints shown on the Tree work area in some cases is greater than the count shown on the Person work area. 2. When you merge a source record, the count of Hints on the Tree work area changes when you return to the Tree work area. The count may decrease or it may even increase because the newly merged information may find additional matches. However, if you click on the renewed Hints, the previously merged record is no longer displayed. Interestingly, I just Ignored a Source Hint. It was removed from the count of Hints and the renewed display. I then tried to remove the Ignored flag but was unsuccessful. I could not see it listed in the list of ignored hints. The only ones listed were those associated with AMT. 3. When I reviewed and ignored AMT hints, the count of Hints on the Tree work area was decreased and when I clicked on the new Hints, the Web Search area no longer displayed the ignored AMT. 4. When processing hints, one must be careful and ensure they are merging or ignoring the record to the correct individual. There are two ways this can get out of alignment. First if you have opened a matching record for an individual and then for some reason, used the Mini-Nav to select the spouse or child, you are merging or ignoring mismatched information. You will normally catch this when merging the records because you will notice the difference in names BUT you will not recognize the fact that you are ignoring a match for one person to a different person. If this happens the Hints will not change. The second way of misalignment is if you open the matching record for one individual but in the AMT you click on a parent, spouse or child and then click Ignore, you are flagging a mismatch between the target and the record. Consequently, the count of Hints will not be changed. 5. The only accurate way to ignore a hint record is to click on the hint. This causes FTM to get information for the record as is shown in the lower right panel of the Search matches work area. It then opens the record. At that point, I click on the Ignore option and return to the list of matches. I don't know of any other way to accurately Ignore the record. In general, I don't worry about the counts of Hints. I'm more interested in seeing the actual list of matches. Hope this helps. BJ On 5/24/2015 8:52 PM, Ian Marr via wrote: > I am using FTM 2014 22.0.0.1345 > Anyone else having a problem with the green leaf hints? > > I click on a person (in Person, Tree view) and hover over the green leaf - > it tells me there are 3 Ancestry hints found. > > I click on the green leaf and sure enough, three possible matches are > displayed. As I progressively go through the three matches, I click on the > Ignore button in the Search result detail window (bottom RH area) - it turns > yellow/orange. > > When I return to the Family view, it still says there are 3 Ancestry hints > found - FTM is not picking up the fact that I have processed the three > hints. > > I have had this problem now for two days. Have restarted FTM and rebooted > the computer during this time. >