BJ, Thanks for the step by step. The piece that is missing is the Microsoft apps that FTM2014 uses, that my be causing the crashing. An Update from MS, in general, can cause crashing. It has happened to me (out side of FTM). But an out of date AP that FTM uses, is more likely the cause, other then the configuration / user file that you pointed out. So, Christine, please look at both. Russ ___________________________ Mailto:rworthington@att.net From: BJ via <ftm-tech@rootsweb.com> To: ftm-tech@rootsweb.com Sent: Tuesday, March 24, 2015 8:42 PM Subject: Re: [FTM-TECH] Program crashes when resolving place names OK, a couple comments: I understand the desire to incorporate the house number and street address into the Place name; however, you need to understand - that will create a unique entry for each house number and street in your list of Place names.  Personally, I think creates too many unique place names with very little benefit.  I normally want the place names to reflect a group.  Therefore, I will enter the Cemetery name along with the place name.  In most instances, I will have multiple facts associated with a given cemetery.  If you do not use the hierarchical listing, you will wind up with one listing for every house number street combination.  Even if you use the hierarchical listing, the place names will be grouped under the Country name, State name, County name, City name with one entry for each house number street address combination.  Again that tends to be too many for me to browse through efficiently.  So I tend to enter the house number street address in the fact Description field.  This keeps my place names to a more manageable list making it easier to use Fast Find in the Place Names. One of the things I dislike about FTM - they automatically generate a Residence fact for almost everything, Census, Draft Records, etc. I prefer to distinguish between the types of records so I change the fact names to what I consider a more appropriate and descriptive Fact.  Many of the later Census records contain the house number and street address for the family.  In those instances, I create two records.  One for the Census record itself and then a separate Residence fact for the house number and street address.  For the Census Fact I record the Post Office and/or the Precinct information in the Place Description field.  For the Residence Fact, I record the house number and street address in the Place Description field. Although it doesn't have the normal appearance for an address, it reduces the number of Place names as I explained previously. Now as to your question about detailed instructions for uninstalling and reinstalling FTM. Frankly, I don't remember writing a single consolidated list of recommendations.  I attempted to search the archives but couldn't find one.  That said, here is what I normally do.   * First I recommend you ensure your data files are backed up and in a     safe place.  I keep mine in folders separate from the Program     installation folders and if possible on separate hard disks.  This     is done so that I don't accidentally delete them during the     uninstall process.   * I always use a good uninstall program.  The one I use is Revo     Uninstaller.  They provide a free application which I find very     useful.  I use it because it tends to get rid of files and registry     entries normally forgotten or left by the application's uninstall     feature.  You can find it via a google search.   * If you really want to ensure you remove all vestiges of the program,     you can go to the folder Windows normally installs applications.  I     don't remember whether Windows 7 uses separate folders for the     32-bit applications an another folder for the 64-bit applications or     not.  These are normally found on the C: drive.  If you open the     Program folder, you should find a folder for FTM.  You can delete     that folder and that normally gets everything.   * Occasionally, problems may be caused by a corrupted User.config     file.  This is the replacement for the old FTW.INI file and keeps     track of housekeeping information including the list of your data     files, the last file opened as well as the location and size of the     FTM window.  Normally, I leave this alone unless it is absolutely     necessary.  If you need to find it, it is found in     C:\Users\your_user_name\AppData\Local\Ancestry.com\FTM.exe_StrongNarr\22.0.0.1345     The file is User.config.  FTM installation creates a new folder and     User.config file; however, if it find an older version, it copies     the information from the older file into the new file.     Unfortunately, it does not remove the folders and files for the     older versions, so you often find them going back for a number or     versions.  You can delete the older folders without creating any     problems.  If FTM installation doesn't find an older copy to use, it     creates a user.config using its default parameters. When that     happens you will have to use FTM to browse and find your old data bases.   * Once you have successfully uninstalled FTM, you can reinstall FTM 2014. Hope this helps. BJ On 3/24/2015 3:32 PM, Christine Benson wrote: > I will try that first. All my place names have the address included so > changing it to the "standard" version, besides taking me a while, may > be something more complex for the program than was ever tested. > > I haven't got round to uploading my main file yet so that will not be > a problem. I have uploaded and linked one branch so I can learn about > it before doing my main file. > > Russ also said that looking in the FTM-TECH archives I would find an > excellent step by step description on reinstalling, etc. written by > you. I have tried to find it without success. It would be useful to > read that if I find myself having to reinstall so would you be so kind > as to tell me when you wrote it or give me a link to it. ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message