I called them today. Said it could take up to 15 days. Mine shipped on 9/26. Still not received. Told me to call Friday, if not received by then. Would reship. In a message dated 10/11/2011 7:23:07 P.M. Eastern Daylight Time, plan1@insightbb.com writes: My credit card was debited on 9/29//11 and I still have not received FTM 2012 yet. Any reason for concern? Russell D. Casey Lexington, KY ********************************** List information page http://lists.rootsweb.com/index/other/Software/FTM-TECH.html Online Support for Family Tree Maker Version 16 and earlier http://pastftm.custhelp.com/ Version 2008 - 2011 http://ftm.custhelp.com/ ------------------------------- To unsubscribe from the list, please send an email to FTM-TECH-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message