Jerry, Lets deal with the crashing / closing issue first. Please go to the Knowledge Based website: http://ancestry.custhelp.com/ And enter crash into the Keyword Search and click on Search. This will bring up a list of Knowledge Based articles based on your version of Windows. Please follow the instructions, based on your version of Windows. As you go, please make note of what you see, what you did, any error messages, so that IF that article doesn't resolve this, you can post your findings here and we can go from there. Russ ___________________________ Mailto:rworthington@att.net ________________________________ From: rewolf4 <rewolf4@cox.net> To: ftm-tech@rootsweb.com Sent: Sat, December 10, 2011 2:39:31 PM Subject: [FTM-TECH] Book Publisher crashes FTM I am using Vista Home Premium with SP2, 4 mb Ram, FTM 2012, build 452. I have 4000 persons, 262 media items and 105 MB file size. Have not had any problems with 2012 until now. Am trying to create a small book for teaching purposes. I have named a book, created a table of contents and generated a descendancy report (4 generations) for inclusion. When I try to add anything else, FTM crashes with the two fold message that (1) FTM has to close and (2)search internet for a solution. When I try the search for an internet solution, FTM automatically closes. I have cleared my cache, rebooted twice, compacted my file twice to 0%. Nothing seems to work. This is my first attempt at book publishing, hopefully someone out there has more expertise than I, and can solve my problem.